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local access (i e , access over the local network) of the diagnostic web server (dws) is disabled by default as of brightsignos 9 0 218 (on the 9 0 branch) and brightsignos 9 1 75 (on the 9 1 branch) in brightsignos versions prior to these, local access to the dws was enabled by default to enable local access to the dws, see dws local access docid\ iafcherljfjdjtwttkpk5 note that some specially configured players have the external microsd card port and usb storage disabled at the factory (sku svc internal storage only) for these players, local access to the dws remains enabled by default remote access (i e , access over the internet) of the dws remains available for all internet connected players registered with brightsign cloud got " access to \[ip address] denied" if you are using brightsign author to communicate with players over a local file network but can't publish to them because of this error, access to your players is blocked because a username/password is configured on the player local web server (lws) after entering the correct lws credentials, brightsign author should immediately regain access to the player to resolve this error open brightsign author select the gear icon next to the player (see image 1, below) enter the lws username and password under specify username/password if you can access the local dws, you can find these credentials in the registry section under the fields nlwsu (username) and nlwsp (password), or if you set up your player with bsn control and selected save to library in brightsign author, you can find the credentials under admin > setup library > edit applied lfn setup– bsn cloud why is my iphone image rotated in the display? this is a metadata issue to fix it open the images in paint or a similar image editor save as under a different name this will overwrite the original file orientation add the image to your presentation my video looks wrong/distored try playing a different video to rule out a problem with the display, cables, hardware, etc make sure that your video file extension and codec is supported by the player, and that your video does not exceed the maximum resolution for your player current players support 4k video except for ls players which only play hd video, and xc5 and xt5 players can also play 8k video extension and resolution information is available on the video formats & codecs docid\ knsffwmtd4nswxm4bup0i page you can use third party software like mediainfo https //mediaarea net/en/mediainfo to determine the codec type verify that your video uses the recommended constant bitrate (cbr) see optimize video quality docid\ h730drksg mjtzfmu 1gx for details use ffmpeg or similar software to re encode your video my video is playing too fast make sure your video is not an mpeg elementary stream if you are playing an mpeg elementary stream that's encoded at 25 fps, but the player is outputting 50 or 75 fps, it will play faster than normal try re encoding your video as an mpeg 2 program stream or transport stream some encoders require that you add a silent audio layer to create a program stream, or you can use one of several utilities such as mpeg2vcr to convert the video my image isn't displaying if your image isn't displaying, it might be an unsupported format or the image size may be too big for your player see this page docid\ gzcaqroor8 zarnrepkn1 for more information about supported formats and sizes you can increase the maximum allowed width of images by sacrificing height (e g you can use a 4096x640x32bpp image on players that lack a 4k decoder is allowed) you can also increase the maximum width/height by reducing the bpp value (e g you can use a 4096x1280x16bpp image on players that lack a 4k decoder) google analytics doesn’t display in a presentation chromium 87 does not work with google analytics, so you must upgrade to brightsignos 9 0 120 or greater and a newer chromium version to display a presentation containing google analytics content upgrade chromium on series 5 players upgrade to brightsignos version 9 0 120 or greater (see the downloads page https //www brightsign biz/resources/software downloads/ ) enter registry write html widget type chromium110 in the local or remote dws, as shown in image 1 this will update your chromium version, as shown in image 2 note that with later brightsignos builds, this setting will enable chromium 120 instead of 110 image 20241205 220813 png upgrade chromium on series 4 players you can only upgrade to chromium 120 on series 4 players with brightsignos 9 1 x, which is available in an internal beta this should only be used for testing, not for production, until it is officially released if you would like to get this os, please contact support