BrightSign players currently support touch screens via the USB port only. First, check 

 to see if there are any known compatibility issues with your touchscreen model. 

If you are not sure whether your touchscreen model is supported, check if it supports standard HID drivers: This means that the touchscreen will work with any device that has HID drivers installed, no matter the operating system of the device (Linux, Windows, OSX, etc.). HID drivers do not require any drivers from the manufacturer. Some manufacturers claim to support HID, but still use custom drivers that are not compatible with BrightSign players.

If the touchscreen is not responding, or if the coordinates don't align properly with the contact screen area, you may need to run the calibration script attached below. The Calibration 

 file contains a Readme file describing how to use the calibration script.

If you are still having problems after calibrating the player, try these solutions:

Test your touch project using a USB mouse, which uses the same coordinate system as touchscreens. If the project doesn't work with a mouse, there is a problem with the playlist or script you're using to accept touch input.

If your project works properly with a mouse, we recommend using the Touch Capture script, which is included with the Calibration 

 file. Instructions for using the Touch Capture script are included in the Readme file. Once you have retrieved the logs generated by both the Calibration and Touch Capture scripts, contact 

 and attach the logs to your support ticket.

BrightSign players work with many USB keyboard brands. If yours is not responding, test it by creating an interactive project that accepts keyboard input, then:

Disconnect the keyboard/mouse from the player and reconnect it.

Connect your keyboard/mouse to the player using a USB hub.

If you’re using a wireless mouse, reconnect the wireless transmitter and replace the batteries in the mouse.

BrightSign Built-in

Accessories

This is our legacy cloud platform. Our latest cloud platform is BrightSign Cloud, aka BSN.Cloud. Development of BSN has largely ceased and will eventually be deprecated.

BrightSign_Network_BSN

BrightSign’s *legacy* app for authoring and managing players. The app's actual name is BrightAuthor but is referred to as BrightAuthor Classic to lessen confusion with BrightSign Author, our latest app.

BrightAuthor_Classic

BrightSign’s latest free, all-in-one app for player setup / management, authoring, and content management.

BrightAuthorconnected

BrightSign's record of a player and its Setup File. The Default Setup File is assigned to the player unless another Setup File has been explicitly set.

Provision_Record

The process where a player is registered with BrightSign and a Setup File is assigned to the player.