BrightSign Built-in
5 min
BrightSign Built-in (BSBI) players are embedded boards, based on our HS and XS product lines, which convert a TV into a BrightSign display. BrightSign can troubleshoot software-related issues that your player is having, while the product vendor must be contacted for hardware issues.
When to Contact BrightSign
If you can see a BrightSign logo or anything that you published on the display, then the problem is likely to be a software issue. BrightSign support can help you with an authoring or content issue, unless you are using a partner CMS in which case you should talk to the CMS partner.
Contact BrightSign support when the issue involves:
- Player software and content authoring (unless using a partner CMS).
- Player firmware issues (for example, player reboots).
When to Contact the Vendor
Contact the vendor when the issue involves:
- Any display hardware problem (for example, no power, no display, screen lines).
- Physical repair of the integrated BrightSign player.
Vendor Contact Information
MOKA
- Contact TCL support for hardware issues.
- See also this page on how to update the Moka firmware
LGUV5N
- Contact LG support for hardware issues.
- See also these LGUV5N FAQs
Bluefin
- Contact Bluefin support for hardware issues.
Mimo
- Contact Mimo support for hardware issues.
Praevar
- Contact Praevar for hardware issue support
XPO
- Contact XPO Screens support for hardware issues