Migrate from BSN.com to BSN.Cloud
BrightSign Network (brightsignnetwork.com) and BrightAuthor Classic will be shutting down Mar 2027. Final subscription renewals will end Mar 2026.
Users of those products should migrate to BSN.Cloud and BrightSign Author as described below.
Prerequisities
In order to migrate to BSN.Cloud, your players and presentations must meet the following requirements:
- Player models: Series 3 and higher
- BrightSignOS: 8.5 and higher
- Presentations: Series 3 and higher
Provision History
If a player was provisioned for BSN.Cloud prior to being provisioned with BSN.com, then that player's BSN.Cloud provision record must first be deleted before you can proceed.
Example
You take possession of a player which the previous owner had provisioned with BSN.Cloud. That owner did not delete the player's provision record upon transfer of the player to you.
You then provisioned the player for BSN.com. Since this player still has a provision record with BSN.Cloud, you will be unable to move it to your BSN.Cloud network. Only the BSN.Cloud account owner can delete the provision record. In this situation, you will have to contact the player's former owner and get them to delete the player's provision record in BSN.Cloud.
Migration Process
Create a BSN.Cloud account and network. BSN.Cloud consists of four tiers, the free BrightSign Author and BrightSign Control and the subscription-based Author Plus and Control Plus tiers, which come with a 30-day free trial. For more info on these tiers, refer to this page.
If necessary, update BrightSignOS on the players to at least version 8.5. For info on how to do this, refer to Update the Player OS.
Create a support ticket by clicking on the purple Support button in the lower-right corner of this page. The Support team will provide further directions on how to complete the migration of your players and presentations. Additional info on this process can be found here.