Update the Player OS

there are multiple ways to update the player’s os as well as several customization options if you have trouble updating the os, make sure your microsd card is formatted for fat32 or try a different microsd card if you are copying the os to your player manually, make sure the update file is in the root folder of the microsd card (not a sub directory) and that the file name ends with update bsfw using brightsign control sign into your network at https //control bsn cloud/ go to schedule and select the player(s) you would like to update go to choose action and select os update you can schedule the action for a future time or start the job immediately then select review enter a name for the job if you prefer, then select start job the player operating system(s) will update at the time you selected using brightsign author create a setup go to admin > setup in player settings > brightsignos update find your player and choose the os when the setup file is applied to your player, the new os will be applied and the player will automatically reboot remote dws the remote diagnostic web server docid 6zvebqjf7 9agt11u3eqw (rdws) can be used to update the player's os access the rdws by going to the network tab and clicking on the gear icon next to the player click on the advanced tab in brightsignos update > update options select your desired os option and click update this will update the os on the player as part of this process, the player will reboot schedule from the schedule tab, go to options > brightsignos updates and select the os when you click publish , the os will be sent to the player and it will reboot manual update to update the os manually, follow these steps power down your player go the the software downloads page https //www brightsign biz/downloads/overview , select your player model (the os is dependent on the player model), and download the zip file unzipping the zip file will result in a bsfw file copy the bsfw file to the root directory of a microsd card or usb stick this must be the only file in that directory with a bsfw extension insert the microsd card or usb stick into the player power on the player the player will automatically upgrade itself, remove the file from the microsd card, and reboot with the new os version rescue mode (safe mode / secure boot) these instructions are not applicable to lguv5n players see this page docid\ flxzcfgwr98p1uraltpce for those instructions if the os update process was prematurely interrupted or if the os file has been corrupted, you may not be able to update the os on a player using the above methods in these cases, you can perform an update using rescue mode copy the bsfw update file onto the root directory of the microsd card power down the player insert the card into the player press and hold the svc button power on the player while holding the svc button hold the svc button until the pwr led begins to flash on older models, the upd led will turn on instead release the svc button allow several minutes for the os update to complete once finished, the player should reboot and display the brightsign logo, along with the new os version of the player the rescue mode process does not work with brightsignos version 6 2 94 on exfat formatted cards to perform rescue mode with 6 2 94, format the card using fat32 customizing an os update by default, the bsfw update file will delete itself from the local storage once the os update is complete and the player reboots, but you can append text to the name of the file to change the default behavior this only works if you are updating the os using local storage (a microsd card or usb drive) text to append behavior example (update bsfw is the default) save bsfw the update file will not be deleted after the update is applied the player will not automatically reboot after applying the update until the storage device containing the update file is removed update save bsfw newer bsfw the update will only be applied if the os file is newer than the installed player os the file will not be deleted after the update process is done if the player is booting up in safe mode https //support brightsign biz/hc/en us/articles/218066197 updating fw using secure boot safe mode , the os update will always be applied because the os version of the player cannot be checked beforehand update newer bsfw different bsfw the update will only be applied if the version of the update file does not match the current os version of the player the file is not deleted after the update process is completed update different bsfw viewing the current os version there are two ways to view the player os (firmware) version in brightsign author open the diagnostic web server (dws) docid\ qxt4yhey7iej m9dh73wm for your player the info tab shows the brightsignos version for that player you can view the current bos version in the network tab by displaying the os version table column if you are not using brightsign author, you can power on the player while it is connected to a monitor with no microsd card or other storage device inserted the os version number will be displayed on screen once the boot process has completed