Recover an Account/Login
2 min
recover a brightsign cloud account the best practice is to use a generic email account (not tied to a single user) so future users can access the brightsign cloud account we also recommend adding multiple users as admins on brightsign cloud accounts to facilitate backup and recovery assuming sso is not being enforced by your organization (see this page docid\ fnxkrji357pe2yhwyas7i for more info), you can recover your account as follows go to the brightsign author login page https //auth bsn cloud/realms/bsncloud/protocol/openid connect/auth?client id=baconnected\&redirect uri=https%3a%2f%2fapp bsn cloud%2f%23%2fadmin%2factivate\&state=c64d4487 c59e 4b26 9116 e306fa9e6fe4\&response mode=query\&response type=code\&scope=openid\&nonce=f652dbc3 3c02 4378 874f b437839c7040\&code challenge=jtxcps31meke7cyoxubqxq3tqubta6kwzhgz20q q9e\&code challenge method=s256 (or you can access this through brightsign control administration > account > account security ) select try another way select the forgot my password option provide the email address associated with your brightsign cloud account check your email for a password reset link and follow those instructions in the unlikely event you have lost access to the email that is linked to your sso authentication https //docs brightsign biz/how tos/authenticate in bsncloud , you can log in using tr y another way and selecting the username and password method brightsign support can’t add or remove users for security reasons