Recover an Account/Login
2 min
Recover a BrightSign Cloud account
The best practice is to use a generic email account (not tied to a single user) so future users can access the BrightSign Cloud account. We also recommend adding multiple users as admins on BrightSign Cloud accounts to facilitate backup and recovery.
Assuming SSO is not being enforced by your organization (see this page for more info), you can recover your account as follows:
- Go to the BrightSign Author login page (or you can access this through BrightSign Control Administration > Account > Account Security).
- Select Try Another Way
- Select the Forgot my Password option
- Provide the email address associated with your BrightSign Cloud account
- Check your email for a password reset link and follow those instructions.
In the unlikely event you have lost access to the email that is linked to your SSO Authentication, you can login using Try Another Way and selecting the Username and password method.
BrightSign support can’t add or remove users for security reasons.