Factory Reset a Player

a factory reset returns all player settings to their factory defaults it erases all values in the player registry, including all network settings, brightsign network recovery settings, touchscreen configuration settings, etc it also removes any installed extensions storage reformatting a factory reset reformats a player's internal storage which includes the player's built in flash as well as internally attached m 2 drives (e g , an m 2 ssd) microsd cards and usb storage devices (e g , usb based thumb drives, ssds, and hard drives) are considered external storage and are unaffected by a factory reset limitations important a factory reset will not do the following delete the player’s provisioning record if the player has been provisioned with bsn cloud, performing a factory reset will not delete the player’s provisioning record if you wish to factory reset a player and also delete its provisioning record, follow the steps outlined below docid\ yncf7p2pyzo2qedf1jyim erase or downgrade the current os installed on the player if the player’s os has been upgraded from its from the factory version, a factory reset will keep the upgraded os factory reset options several options exist for resetting a player to its factory defaults and are described below in addition, a tutorial video covering options 1 and 3 can be found here https //vimeo com/351436006 if you have trouble with the other options, use the factory reset script option if you are currently using an os extension, be sure you have the means to reinstall the extension as it will be removed by the factory reset process if your player requires a bsca certificate package for network connectivity, the factory reset process will clear that and you will need to manually reapply it option 1 diagnostic web server (dws) the player's diagnostic web server (dws) docid\ qxt4yhey7iej m9dh73wm can be used to perform a factory reset for players with network connections, this option is advantageous because it does not require physical access to the player the dws can be accessed either locally (i e , over the local network) or remotely (i e , over the internet) local access is not enabled by default and must first be enabled before the dws can be accessed locally see dws local access docid\ iafcherljfjdjtwttkpk5 for more details remote access requires the player to be registered with bsn cloud and of course requires the player to have an internet connection see dws remote access docid\ xue20rjxhft lq0rdmjbw for more details access the diagnostic web server (dws) docid\ qxt4yhey7iej m9dh73wm navigate to the control tab click the factory reset button option 2 factory reset script this option will not provide any feedback on audio only players for these players, wait at least 3 minutes for the factory reset to apply before attempting to reconfigure the player this option requires physical access to the player download the factory reset autorun brs file here https //support brightsign biz/hc/en us/article attachments/11240992535067/autorun brs copy the autorun brs file to the root directory of a blank microsd card or usb thumb drive insert the microsd card or usb thumb drive into the player while it is powered off power on the player after a few moments, you will see a yellow message on the screen that states "deleting recovery settings" after a few more moments, you will see the message "settings deleted remove script from flash card and restart" the script will then delete itself and restart the player when complete once restarted, you should see a brightsign logo on the screen with the player’s os version option 3 hold svc + reset buttons this option requires that the player have os version 6 2 39 or later if you do not know the player’s os version, use the factory reset script option below this option requires physical access to the player disconnect the player from power important remove the player's storage device (e g , microsd card, usb drive, or ssd) if the storage device is not removed, the player may improperly run the setup process before the reset can occur press and hold both svc and reset buttons connect power to the player wait until the red err led starts blinking rapidly release the svc and reset buttons (the err led will stop blinking) the player will perform the factory reset the player will eventually reboot and display the brightsign logo on the screen along with the player’s system info (serial number, mac address, os version) from here, you can reconnect the desired storage device (e g , microsd card) to continue setting up the player factory reset + delete provisioning record this process goes beyond the standard factory reset and also deletes the player’s provisioning record from bsn cloud other than maintaining the player’s current os version, this process reverts the player back to its from the factory state go to admin > provision and delete the player from the provision table by clicking the delete (trash can) icon go to the network tab and find the player click the gear icon to access the player's rdws navigate to the control tab of the player’s rdws and click the reprovision > update button which will cause the player to reboot from the network tab, click the delete (trashcan) icon to delete the player perform a factory reset of the player using one of the options above the player has now been reverted to its from the factory state, sans any os upgrades