The Diagnostics window in BrightSign Control offers the same features as the 

 in BrightSign Author. There are two ways to open the Diagnostics window:

. This will open a new window that  shows player information and an 

 and click on the three dot menu to the right. This will open a dropdown menu in which you can select 

The opening section contains quick checks to help identify connection, storage, network, and time issues. It also allows you to quickly access actions like rebooting, reprovisioning, viewing the display and logs, and network tests.

This section contains connectivity and network diagnostics including network diagnostic tests, packet capture, ping diagnostics, and DNS lookup.

Here you can see logs and log activity over time, download log files, see repeated patterns in the logs, and download crash dumps from the player. In addition, you can select a line in the log viewer and 

so that you can quickly find and refer to it again. 

This section offers information and provides diagnostic tools related to the player's video settings.

Here you can reboot, configure, update, recover, or reset the selected player. Actions are divided into three categories: 

These common actions are available in the first section. 

In this section, you can update the Recovery URL, Factory Reset the player, and/or erase the player storage. Note that factory resetting the player and erasing player storage cannot be undone.

These actions allow you to configure your player and change security setttings.

This section allows you to view and edit the player's registry.

There are two ways to interact with the registry in Control:

Edit the setting on the command line by opening the 

 and choose a setting to edit it's value in the right column. When you are done, select 

 to apply the value change. You will be prompted to add the player serial number before the change is accepted, since registry changes can be destructive.

Here you can see information about the storage device on the selected player or take various actions related to it. 

The main screen displays information about storage capacity and availability, as well as the SD card content on the selected player. The

 button displays further detailed, read-only, information about your storage device:

Scroll to the bottom of the page to upload files to the storage device, export the storage device, configure storage encryption, and/or format a connected storage device. Custom storage paths can also be added.

Diagnostics

Players List

This is our legacy cloud platform. Our latest cloud platform is BrightSign Cloud, aka BSN.Cloud. Development of BSN has largely ceased and will eventually be deprecated.

BrightSign_Network_BSN

BrightSign’s *legacy* app for authoring and managing players. The app's actual name is BrightAuthor but is referred to as BrightAuthor Classic to lessen confusion with BrightSign Author, our latest app.

BrightAuthor_Classic

BrightSign’s latest free, all-in-one app for player setup / management, authoring, and content management.

BrightAuthorconnected

BrightSign's record of a player and its Setup File. The Default Setup File is assigned to the player unless another Setup File has been explicitly set.

Provision_Record

The process where a player is registered with BrightSign and a Setup File is assigned to the player.

Provision

Player Status (PLUS)

Manage

Home

AI Assist (PLUS)

Groups

Locations (PLUS)

Players

Schedule (PLUS)

Monitor (PLUS)

Actions