App

this page / section pertains to brightauthor classic , our legacy app brightauthor\ connected is our latest app for managing content and players development of brightauthor classic has largely ceased and the app will eventually be deprecated and replaced with brightauthor\ connected why does it take so long to process my folder? if the folder you selected has a large number of images and videos, the media library may take a few minutes to update where is the eventlog? the eventlog txt file location for windows vista and windows versions 7, 8, 8 1, 10 and 11 is %localappdata%\brightsign\brightauthor\version number for example c \users\john doe\appdata\local\brightsign\brightauthor\4 3 0 11 the eventlog txt file location for windows xp is %appdata%\brightsign\brightauthor\version number for example c \documents and settings\john doe\local settings\application data\brightsign\brightauthor\3 7 0 11 you may need to set your computer to show hidden files and folders to find this file what do i do if the app crashes, or if it errors when i try to open it? try the following update your graphics card driver to the latest version try removing all files from the media library folder then open the app again if it opens, this would indicate a codec problem when trying to build thumbnails for the media library if the files used in the project are stored on a networked drive or external drive, try opening them from a location on your local disk update to the latest version of the app which can be found on the software downloads http //www brightsign biz/downloads/overview/ page if these suggestions don’t work, post a description of the problem in the forums http //support brightsign biz/hc/en us/community/topics or email us at support\@brightsign biz mailto\ support\@brightsign biz and include steps to duplicate the problem (or indicate that you can’t duplicate it) any error dialogs you saw, including text in the dialog the contents of your event log right after the crash (see app /#where is the eventlog above) a copy of the presentation project where you encountered the problem why can’t i find a certain state, event, or command? states, events, and commands are made available according to the capabilities of the brightsign player model you select in the full screen presentations docid 8bmhunx8lfmfd5vehvckj window for example, since the hd223 does not have an hdmi input or serial port, an hd223 project will not offer the corresponding live video state or serial input event if you don't see an event or state, check the top left of the window to determine whether the presentation is targeted for the correct model, as shown in the image below if the model number is incorrect, you will need to create another presentation with the correct model number (i e , the model number of an existing presentation cannot be altered) these states/events are commonly restricted by model type html5 not supported on lsx22, hdx20, hdx10 live video supported on xt1143, 4k1142, xd1132, xd1230 only gpio input serial input why isn’t the player clock working? networked players are configured to synchronize their internal clocks with the brightsign time server (time brightsignnetwork com) during setup, players can also be configured to connect to any http server to retrieve the time this synchronization process is carried out using the http time protocol http //www rkeene org/docs/oss/htp/htp pdf (htp) problems can occur if a home or small office router is being used as a switch and dhcp server, and not to provide internet connectivity routers that are configured in this manner will likely have incorrect time settings because they cannot determine the correct time without an internet connection routers built for enterprise operations will likely not be affected by this issue when routers do not have upstream connectivity, they often provide an error, configuration, or diagnostics page to any device that makes an http request a player attempting to retrieve the time from the remote server will instead retrieve the time from the router redirect page, which will have the incorrect time this can cause a number of problems with schedules, events, and clock/date displays severe problems can occur if the router causes time to move backward on the internal player clock if you cannot change the switch/dhcp configuration of the local network, disable the time server requests using the player configuration process navigate to tools > setup brightsign unit locate the time server field under network properties remove the url entered in the time server field so that it is blank specify other player settings in the brightsign unit setup window as desired click create setup files to publish the files to an sd card you can then setup the player using the card the issue described above may also occur with some router models when they lose internet connectivity, even if they are being used in a standard way and not as a network switch you can prevent this by configuring the player to set up wifi docid\ wthvyrjy8xbmxw1aisu2s what is the "assertion failed" error? this type of error can be caused by proxy server or firewall blocking app access to the internet even if you aren't using a brightsign network account, the app contacts bsn servers to get the latest os versions for public and beta releases see bsn ports & urls for players and software docid\ okihhduwqhkkikivn5vs7 for more information try to duplicate the problem, then exit the app if it is open find the eventlog txt file (see app /#where is the eventlog above) and forward it to support\@brightsign biz mailto\ support\@brightsign biz with a description of the problem what is “the given key was not present in the dictionary” error? the “keynotfoundexception the given key was not present in the dictionary” error can be caused by a corrupted userpreferences xml file, for example, an empty language setting or a missing localization language entry try uninstalling and re installing the app to fix this problem why is my presentation “unable to open” on one computer, but opens on another? presentation files ( bpf files) created on one computer may fail to open on another computer due to the language that the operating system is set to verify the operating systems on both computers are set to the same language, change the language to english temporarily, then try to open the presentation file for example action you try to cast a numeric string to a numeric data type, using code like this dim strinput as string = "10" dim intresult as integer = 0 try intresult = convert toint16(strinput) catch ex as exception messagebox show("error " & ex message) end try result you get a system formatexception with "input string was not in a correct format" and this stack trace a first chance exception of type 'system formatexception' occurred in mscorlib dll at system number stringtonumber(string str, numberstyles options, numberbuffer& number, numberformatinfo info, boolean parsedecimal) at system number parseint32(string s, numberstyles style, numberformatinfo info) at system int16 parse(string s, numberstyles style, numberformatinfo info) at system convert toint16(string value) at typeconversiontest form1 cmdconvert click(object sender, eventargs e) in c \source\typeconversiontest\typeconversiontest\form1 vb\ line 7 cause there is an incorrect value in this windows registry hkey current user\control panel\international\spositivesign this value should be empty for most english language settings when this error occurs, the value may appear empty visually but may contain a space or unprintable character resolution while you can directly edit the value for the problem key, it is better to change the regional settings to a different region/language and then reset it to the desired setting open the regional and language options applet from the control panel note the current format change the current format to "english (australian)" click apply change the current format to the desired format (for example, "english (american)") click apply and then click ok this resets every value under the hkey current user\control panel\international registry key how to troubleshoot my local file network setup? by default, the app uses bonjour to automatically discover brightsign players on the local network if either bonjour or the app is blocked by your firewall software, then discovery won’t work bonjour is sometimes listed as "mdnsresponder" and uses udp port 5353 it's also possible this is just a temporary issue; the list often takes a few seconds to refresh after after you select the publish > local file network or manage > local network tabs if bonjour is enabled (which it is by default), ensure the bonjour service is running in services update bonjour if it's already installed, uninstall it and reboot, then reinstall it the apple airport utility includes bonjour you can uninstall apple software update and the airport applications after it completes installing, just leave bonjour see this page https //support apple com/downloads/air%2520port%2520utility%2520windows verify that you are using the latest version of brightauthor classic software and os for your player (see the downloads http //www brightsign biz/downloads/overview/ page) verify that the sd card is inserted into the player and has not been manually edited since device setup there is a program installed on the card during player setup that listens to publish requests from brightauthor classic if you run setup, then remove the microsd card and publish a local presentation to it, you won't be able to add the player to brightauthor classic perform the device setup process again verify that you don’t have an active vpn connection local file networking is only supported on the same subnet make sure that your firewall software is not blocking connectivity between brightauthor classic and the player disable proxy settings in internet explorer hit the refresh button on the publish > local file network or manage > local network tab leave the publish or manage tab, then return add the player manually using the player ip address some antivirus software that includes network components can block bonjour (e g , kaspersky antivirus) try temporarily disabling that software or add brightauthor classic as a trusted application local file networking is not supported on windows xp local file networking supports a maximum of 10 players on a local network exceeding this recommended number may cause unreliable behavior when publishing to players for larger deployments, we recommend using the simple file network or brightsign network publishing methods instead if automatic discovery isn't working, try adding the unit manually go to publish > local file network , click the add icon under publish , and enter the player ip address