Web Folder Troubleshooting

web folder setup docid\ cziigthx3j0k1caixc7co (formerly known as simple file networking) allows you to publish content to a brightsign player from an internal or external http/web server this server is the dedicated storage location for your presentation files, which the player then downloads via http and plays to play a different presentation on each player, make sure that they each refer to a unique url mime type definitions to ensure that your players can download presentation schedules successfully, make sure that your web server has the following mime type definitions declared these definitions should be added, because they are usually not predefined file extension type definition purpose rok application/octet stream firmware update for legacy series 0 (hdx10) players bsfw application/octet stream firmware update for series 1 and newer brightsign players (no file extension) application/octet stream asset pool files brs text/plain brightscript files autorun, plugins, etc these mime types are usually already defined, but should be added if they are not file extension type definition purpose json application/json data files for player operation xml text/xml sync specification files for player operation caveats dropbox, google drive, onedrive and other similar cloud services can not be used for web folder publishing due to current authentication implementations setting up an http server can be complex, especially in production environments, and brightsign does not provide support for this you may need to seek professional assistance or consider managed hosting services that handle server set up and maintenance troubleshooting before troubleshooting the setup or network, publish a test presentation directly to the player via a microsd card and verify that it displays properly when a player connects to your web server it checks for a current sync json file (if you are running brightsign author) or a current sync xml file (if you are running ) and downloads it it downloads all files listed in the current sync json / current sync xml file that are not already on local storage, including schedule, playlists, and media files it plays presentations according to the downloaded schedule blank display / player not switching presentations if your display is blank or the player hasn’t switched to the latest scheduled presentation, check the following the storage device (e g , microsd card) must remain installed / attached to the player for it to play any presentations with the web folder setup, content is not streamed from the web folder rather, content is retrieved / downloaded from the web folder to the player's storage device and played from the storage device when publishing your first presentation or any updated presentations, you must select web folder after selecting the publish tab verify that web folder is selected and that your web folder url matches the url you used when setting up the player test the web folder url from your web browser if your computer is also the web server, test the link from another computer assuming your server is http //www mysite com/downloads/ , test the following (you can get the pool folder url from the current sync json or current sync xml file) http //www mysite com/downloads/current sync json or current sync xml http //www mysite com/downloads/autorun brs (to confirm that your mime types are set up correctly) http //www mysite com/downloads//pool/sha1 6963ec2b20954c48716e9cef96fc11f53da3bbaa (to confirm that your mime types are set up correctly) your web browser should be able to open/download the files from your web server using http or https urls check that you have enabled the mime types if these files are not accessible if you are using go to tools > setup unit , and confirm that simple file networking (the brightauthor classic name for web folder) was enabled for the setup files you created in the same location, check that the url for the web folder is correct and that it includes the correct port number for the web server, if applicable if you haven't already done so, publish the setup files to a microsd card and insert the microsd card into the player including a trailing slash in your url may cause downloads to fail because brightauthor classic automatically adds a slash to urls some web servers don’t process urls with a double slash for example, if you originally entered http //www myfiles com/downloads/ as the url for web folder , try http //www myfiles com/downloads instead if you are using ftp to transfer the published files to your web server, verify that your ftp software is set to transfer using binary mode, and not auto or ascii mode files may fail to download from your server if they are transferred using ascii mode when a player encounters errors when downloading files, it will not restart and play the new content and the errors will not be displayed on the screen you may encounter errors if you moved or renamed files in the web folder after you published the presentation, or if the files you uploaded were changed by the transfer process to view an error log, you can connect the player to your computer using a serial cable or, if you checked enable diagnostic logging during player set up, retrieve the log file from the microsd card if your project is scheduled to play all day every day, your project will play even if the player has no valid time set or if the time or time zone is incorrect however, if you are using day parting (i e , playing different presentations depending on the time or day), then nothing will play if the time isn’t valid verify that the player has the correct time and that it can connect to the network you can do this by creating a simple project that displays the time (via a clock zone) and an rss feed if the player can connect to both the network and the internet, you will see the rss feed, and if you can reach the time server, you will see the time if udp port 123 is blocked on the network, the player won't be able to set the time over the internet if the player fails to resolve the name of the web server, then it will fail to download the current sync json / current sync xml file if your server url is something like http //myserver/brightsign/downloads , then you may need to add the domain to the server name for updates to function properly http //myserver universityshop net/brightsign/downloads next steps once your http server is ready, see web folder setup docid\ cziigthx3j0k1caixc7co to set up your player or publishing quickstart docid\ czguhz omw1rsbpfddpah to publish content