BrightSign Built-in (BSBI) players are embedded boards, based on our HS and XS product lines, which convert a TV into a BrightSign display. BrightSign can troubleshoot software-related issues that your player is having, while the product vendor must be contacted for  hardware issues. 

If you can see a BrightSign logo or anything that you published on the display, then the problem is likely to be a software issue. BrightSign support can help you with an authoring or content issue, unless you are using a partner CMS in which case you should talk to the CMS partner.

Contact BrightSign support when the issue involves:

Player software and content authoring (unless using a partner CMS).

Player firmware issues (for example, player reboots).

Contact the vendor when the issue involves:

Any display hardware problem (for example, no power, no display, screen lines).

Physical repair of the integrated BrightSign player.

Player FAQs

BrightSign Built-in Troubleshooting

This is our legacy cloud platform. Our latest cloud platform is BrightSign Cloud, aka BSN.Cloud. Development of BSN has largely ceased and will eventually be deprecated.

BrightSign_Network_BSN

BrightSign’s *legacy* app for authoring and managing players. The app's actual name is BrightAuthor but is referred to as BrightAuthor Classic to lessen confusion with BrightSign Author, our latest app.

BrightAuthor_Classic

BrightSign’s latest free, all-in-one app for player setup / management, authoring, and content management.

BrightAuthorconnected

BrightSign's record of a player and its Setup File. The Default Setup File is assigned to the player unless another Setup File has been explicitly set.

Provision_Record

The process where a player is registered with BrightSign and a Setup File is assigned to the player.