This page outlines how to troubleshoot common issues encountered when using Appspace with BrightSign.

In some cases, you will need to update BrightSignOS of a BrightSign player to meet the minimum requirement for the Appspace app.

When updating a player, ensure the microSD card is formatted using FAT32.

To determine the current BrightSignOS version of a player, power on the player without a microSD card inserted and view the version number on the display. You can also view the OS version number on the 

The Appspace app will not work if network settings such as the static-IP/DHCP configuration, timeserver URL, or proxy-server configuration are incorrect. You can use the DWS to determine if the player is using the correct network settings.

Once you've logged in to the DWS, navigate to the 

 tab and search for the "gw" keyword (indicating gateway). Check the network settings that are on the same line as "gw".

 tab on the DWS to test other network settings as well:

To test connectivity to the Appspace server in BrightAuthor Classic, use the 

. The test result will yield an error code if there's a connection issue.

If the player has not been powered on for some time, the battery for the real time clock (RTC) may be drained. The player will not connect to the Appspace server until the system clock has been re-adjusted. See 

 for info about how to adjust the time/time zone, or to set the RTC time on the player in the BrightAuthor Classic DWS, navigate to the 

If none of the above issues can be identified, check the 

 tab on the DWS for obvious error messages. If nothing can be found on the DWS, the JavaScript console may indicate other errors with the HTML/CSS (e.g., some resources cannot be downloaded from the Appspace server). The JavaScript console can be accessed via 

To open the device menu, attach a USB keyboard to the player and press the CTRL key. This will open a menu that allows you to restart or reset the player.

If the Appspace application is playing a full-screen hardware-accelerated (HWZ) video, the device menu will not accessible.

BrightSign Built-in Troubleshooting

Appspace Troubleshooting

This is our legacy cloud platform. Our latest cloud platform is BrightSign Cloud, aka BSN.Cloud. Development of BSN has largely ceased and will eventually be deprecated.

BrightSign_Network_BSN

BrightSign’s *legacy* app for authoring and managing players. The app's actual name is BrightAuthor but is referred to as BrightAuthor Classic to lessen confusion with BrightSign Author, our latest app.

BrightAuthor_Classic

BrightSign’s latest free, all-in-one app for player setup / management, authoring, and content management.

BrightAuthorconnected

BrightSign's record of a player and its Setup File. The Default Setup File is assigned to the player unless another Setup File has been explicitly set.

Provision_Record

The process where a player is registered with BrightSign and a Setup File is assigned to the player.