General FAQs

what happened to bsn content? bsn content has be renamed to brightsign author plus it is the same product with a new name should i use the desktop app or the web app? the brightsign author desktop app, available for mac or pc, is recommended for the vast majority of users while much of the same functionality is available through both apps, the web app has some important limitations the web app, https //bsn cloud , requires an internet connection and cannot access players through the user's local network (i e , players must be connected to the internet) in addition, files must first be uploaded to brightsign cloud before they can be used in presentations the brightsign author desktop app does not have these limitations how are setup, provision, & activate different? provisioning docid\ yaszd9x1yb7uwun3oxxmp and default setup file docid\ j9wsbhjjzhw01fvh nqfn explain these concepts in detail and is recommended reading setup generally speaking, the process of setting up a player involves applying a setup file to that player the setup file includes various player settings including the publishing mode which defines the method with which content will be delivered to the player the setup file also includes a player app which, at a minimum, must contain an autorun brs file (the brs extension denotes a brightscript file) which instructs the player what to do upon startup provision applying a setup to a player using brightsign cloud (via admin > provision using brightsign author, brightsign cloud, or control bsn cloud ) is known as provisioning since most situations involve using brightsign cloud to apply setup files to players, the term provisioning is often used to refer to the process of setting up a player publishing presentation content is separate from provisioning, but these steps can be combined for example, you can deliver the player app with the content as a single package via an autorun zip file activate a qr code appears on the connected display when a player is first powered up this code can be used to provision the player and automatically apply a default setup file if the player is using brightsign author, it will be configured for dhcp with the local network publishing mode and given a default name if the player is using brightsign author plus, it will be configured for dhcp with the bsn cloud publishing mode and given a default name if you do not want to use the default setup file, first create a setup file to apply to your player if you use the qr code to set up your players and then try to change to a different setup type, you will have to go through the re provisioning process see this page docid\ cyl9kpm02co5rgcb9wqqv for more information about that process, and see activate docid\ oof rmqhqfvlhokxi8ypj for more details about player activation if a player has already been provisioned (that is, it already has a setup assigned to it), the qr code will not be displayed do i need brightsign author to create playlists? playlists can be created in the brightsign author presentation tab (see this page docid 0vm0utpl2j8dss dfnhmo for a tutorial) to create simple presentations without brightsign author (or any other publishing software), see this faq docid\ q 9zmirnamkcqy otyubl which video mode should i use? the video mode option in brightsign author allows you to determine how videos will be scaled to fit in a video or image zone this option has no effect if the video and the zone are the same size see this page docid\ v evnmu6c7k5nhuns86qt for more information about the brightsign author video mode types how do i uninstall the app? the windows process https //support microsoft com/en us/windows/uninstall or remove apps and programs in windows 4b55f974 2cc6 2d2b d092 5905080eaf98 and mac process https //support apple com/en us/102610 to uninstall applications does not delete all directories related to brightsign author to delete these folders, first exit brightsign author, then remove the folders and files described below, depending on your operating system windows users %appdata%\ba connected\\ mac users /library/application support/ba connected /library/caches/com brightsign