BrightSign has a ticketing system that is used for sales, orders, and technical support. You must log in to the Support Center to see or manage your requests. To do this:

Selecting the ticket subject in the request view will take you to the details page. Here you can add new information the ticket, as shown:

DWS Vulnerability

Support Tickets

This is our legacy cloud platform. Our latest cloud platform is BSN.Cloud which consists of the free bsn.Control and the paid bsn.Content tiers. Development of BSN has largely ceased and will eventually be deprecated and replaced with BSN.Cloud.

BrightSign_Network_BSN

BrightSign’s *legacy* app for authoring and managing players. The app's actual name is BrightAuthor but is referred to as BrightAuthor Classic to lessen confusion with BrightAuthor:connected, our latest app.

BrightAuthor_Classic

BrightSign’s latest free, all-in-one app for player setup / management, authoring, and content management.

BrightAuthorconnected

The BSN.Cloud record of a player and its Setup. The Default Setup is assigned to the player unless another Setup has been explicitly set.

Provision_Record

The process where a Setup is delivered and applied to a player by BSN.Cloud.

Provision

A set of files containing player settings (player name, description, time zone, Publishing Mode, network settings, etc.) and an autorun.brs file which instructs the player what to do upon bootup.