BrightSign is continuously improving our products and services. Subscribe to this space (click the bell icon near the upper left) to receive email alerts when new updates are made.

BrightSign's products and services offer a vast array of capabilities. While we do our best to ensure a smooth experience, we realize that challenges will inevitably arise, so we offer a number of support options with the purchase of one or more BrightSign players.

When creating a ticket, be sure to review 

 to help ensure your problem gets solved as quickly as possible.

 support with the BrightSign Support ticketing system. Click the purple Support widget at the bottom right corner of every page.

 for BrightAuthor:connected software and BrightSignOS, the operating system powering all BrightSign players.

Access to numerous developer resources, including customizable 

The response times for email support depend on the volume of other support tickets, as well as the complexity of the issue itself. If you have a need for more urgent support, we also offer call back services available for purchase:

Business hours and days are defined as 9AM GMT to 12AM GMT, Monday through Friday.

To learn more about purchasing a support callback, contact BrightSign sales: sales@brightsign.biz.

Support

This is our legacy cloud platform. Our latest cloud platform is BSN.Cloud which consists of the free bsn.Control and the paid bsn.Content tiers. Development of BSN has largely ceased and will eventually be deprecated and replaced with BSN.Cloud.

BrightSign_Network_BSN

BrightSign’s *legacy* app for authoring and managing players. The app's actual name is BrightAuthor but is referred to as BrightAuthor Classic to lessen confusion with BrightAuthor:connected, our latest app.

BrightAuthor_Classic

BrightSign’s latest free, all-in-one app for player setup / management, authoring, and content management.

BrightAuthorconnected

The BSN.Cloud record of a player and its Setup. The Default Setup is assigned to the player unless another Setup has been explicitly set.

Provision_Record

The process where a Setup is delivered and applied to a player by BSN.Cloud.

Provision

A set of files containing player settings (player name, description, time zone, Publishing Mode, network settings, etc.) and an autorun.brs file which instructs the player what to do upon bootup.