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what inputs are supported? (ir, serial, etc ) see supported input devices docid\ egrqs 6dkuenokfwgn509 can i control playback from an external system? there is no control protocol for brightsign players the active presentation determines the triggers to which the player will listen and respond the “how to use interactive button panels” video at the bottom of this page http //www brightsign biz/training/tutorials/#interactive shows the basics of adding interactivity (in this case, triggering actions via gpio buttons) the same concept applies to udp messages (udp input), rs 232/ttl input (serial input), and other interactive events usb touchscreen isn't working? brightsign players currently support touch screens via the usb port only first, check this page docid\ acl5v8 jqiuq3sntxsnfo to see if there are any known compatibility issues with your touchscreen model hid drivers if you are not sure whether your touchscreen model is supported, check if it supports standard hid drivers this means that the touchscreen will work with any device that has hid drivers installed, no matter the operating system of the device (linux, windows, osx, etc ) hid drivers do not require any drivers from the manufacturer some manufacturers claim to support hid, but still use custom drivers that are not compatible with brightsign players calibration if the touchscreen is not responding, or if the coordinates don't align properly with the contact screen area, you may need to run the calibration script attached below the calibration zip file contains a readme file describing how to use the calibration script further steps if you are still having problems after calibrating the player, try these solutions test your touch project using a usb mouse, which uses the same coordinate system as touchscreens if the project doesn't work with a mouse, there is a problem with the playlist or script you're using to accept touch input if your project works properly with a mouse, we recommend using the touch capture script, which is included with the calibration zip file instructions for using the touch capture script are included in the readme file once you have retrieved the logs generated by both the calibration and touch capture scripts, contact support\@brightsign biz mailto\ support\@brightsign biz and attach the logs to your support ticket usb keyboard/mouse isn't responding? brightsign players work with many usb keyboard brands if yours is not responding, test it by creating an interactive project that accepts keyboard input, then disconnect the keyboard/mouse from the player and reconnect it connect your keyboard/mouse to the player using a usb hub try a different usb keyboard/mouse if you’re using a wireless mouse, reconnect the wireless transmitter and replace the batteries in the mouse can i use a keyboard/mouse with players? yes you can connect a usb keyboard or mouse to any brightsign player that has a usb port and use a mouse (or touchscreen) and keyboard to generate interactive events in a brightsign author interactive presentation, you can add a usb event docid\ dacoo9uuwgmzylgh9friz for mouse input or a keyboard event docid\ r8m4yuqd fjfowzne7ig4 for keyboard input to implement a virtual keyboard, see these github instructions https //github com/brightsign/html virtual keyboard and add the keyboard zip and virtualkeyboard brs to your presentation as shown below after you publish, the keyboard will automatically pop up when you select a text input field screenshot 2024 05 13 at 1 17 50 pm png mice can be used with interactive playlists and html presentations in brightsign author to use a mouse with an interactive playlist, use an interactive touch and then add a mouse/touch icon for the mouse input or a keyboard icon for keyboard input to show the cursor in a brightsign classic presentation, go to file > presentation properties > interactive docid\ dkusdivrxpuaiuovm2ehl and select always display cursor (this option ensures that the cursor will only appear if there's more than one region in an interactive touch event) to use a mouse with a brightauthor classic html presentation, open the html5 state docid 4tggpysgfv2i18dit81bj and check the enable mouse and touch events box you may also want to select display cursor can i use barcode scanners/rfid receivers? yes brightsign players will work with barcode scanners or rfid receivers that use usb these hid devices use a method similar to a keyboard to send information the usb event docid\ dacoo9uuwgmzylgh9friz in brightsign author can be used for barcode scans can i output serial with a usb to serial adapter? yes, brightsign players support serial output over usb using an adapter you can even output multiple serial signals using both the usb port and the 3 5mm/db9 serial port on the player (for more information, see this faq docid\ wh5jszpx3mpn06c12zz4n ) usb adapters with prolific http //plugable com/products/pl2303 db9/ and ftdi chipsets have been tested and proven to work with brightsign players is wpa3 supported? brightsign will implement support for the wpa3 wi fi security protocol in the near future we currently support wpa and wpa2 can i modify bluetooth module transmitter power levels? the power level of the bluetooth module transmitter cannot be reduced via software however it can be reduced by adding an sma attenuator to the antenna or by removing the antenna altogether the following are approximate power levels with these different methods standard antenna 50dbm standard antenna w/ 20db attenuator inline 70dbm no antenna 95dbm follow these steps to attach an sma attenuator to the standard module antenna attach a reverse sma to sma adapter to the antenna connector attach the sma attenuator(s) to the reverse sma to sma adapter attach an sma antenna to the sma attenuator, or attach the standard antenna to the sma attenuator using a reverse sma adapter can i disable external storage? to disable external storage for an xcx55, xtx45/xtx44/xtx43, xdx35/xdx34/xdx33, or 4kx42 player, write the "internal only" value to the registry using brightscript this page docid\ bafoltuav62o1kfp df has instructions for disabling and re enabling external storage why are exfat and ntfs the only format options for my sdxc card? some sdxc cards are formatted using exfat, while other sdxc cards may be formatted as ntfs, which has limited support if windows does not give you the option to format as fat32, you can download the guiformat utility to reformat your card as fat32 https //www brightsignnetwork com/download/tools/guiformat zip https //www brightsignnetwork com/download/tools/guiformat zip rename the guiformat axe file to guiformat exe after unzipping the file