General

how much does it cost? brightauthor\ connected is free should i use the desktop app or the web app? the brightauthor\ connected desktop app, available for mac or pc, is recommended for the vast majority of users while much of the same functionality is available through both apps, the web app has some important limitations the web app requires an internet connection and cannot access players through the user's local network (i e , players must be connected to the internet) in addition, files must first be uploaded to bsn cloud before they can be used in presentations the brightauthor\ connected desktop app does not have these limitations what is the difference between setup, provision, and activate? player setup (provisioning) docid 5czhcek3fmlbpsmssolth explains setups and provisioning in more detail and is highly recommended reading setup generally speaking, the process of setting up a player involves applying a setup to that player the setup includes various player settings including the critical publishing mode which defines the method with which content will be delivered to the player the setup also includes a player app which, at a minimum, must contain an autorun brs file (the brs extension denotes a brightscript file) which instructs the player what to do upon startup provision applying a setup to a player using bsn cloud (via admin > provision using brightauthor\ connected, bsn cloud, or control bsn cloud) is known as provisioning since most situations involve using bsn cloud to apply setups to players, the term provisioning is often used to refer to the process of setting up a player publishing presentation content is separate from provisioning, but these steps can be combined for example, you can deliver the player app with the content as a single package via an autorun zip file activate a qr code appears on the connected display when a player is first powered up this code can be used to provision the player and automatically apply a default setup if the player is using bsn control, it will be configured for dhcp with the local network publishing mode and given a default name if the player is using bsn content, it will be configured for dhcp with the bsn cloud publishing mode and given a default name if you do not want to use the default setup, first create a setup to apply to your player if you use the qr code to set up your players and then try to change to a different setup type, you will have to go through the re provisioning process see provision docid\ cyl9kpm02co5rgcb9wqqv for more information about that process, and see activate docid\ oof rmqhqfvlhokxi8ypj for more details about player activation if a player has already been provisioned (that is, it already has a setup assigned to it), the qr code will not be displayed is brightauthor\ connected needed to create playlists? playlists can be created in the brightauthor\ connected presentation tab (see presentation docid 0vm0utpl2j8dss dfnhmo for a tutorial) to create simple presentations without brightauthor\ connected (or any other publishing software), see general docid\ q 9zmirnamkcqy otyubl will my player appear on my local network like my computer? no brightsign players are not capable of traditional computer file sharing and thus do not appear on mac or pc network viewers if your player was set up for the bsn cloud publishing mode, it will be visible under the network tab in brightauthor\ connected where various settings can be accessed if your player is on the same network as the computer you are using to run brightauthor\ connected, you can publish to the player directly using the local network publishing mode alternatively, you can set the player up for the web folder publishing mode where content on the player is automatically updated from a designated web folder more info on the various publishing modes can be found setup docid\ xnnxywmv09iegziit7rwa which video mode should i use? the video mode option in brightauthor\ connected allows you to determine how videos will be scaled to fit in a video or image zone this option has no effect if the video and the zone are the same size see zones docid\ v evnmu6c7k5nhuns86qt for more information about the brightauthor\ connected video mode types why can’t i see my players in the network tab? this is usually caused by a communication issue with bsn cloud servers (for example, a missing player setting or configuration or a network issue) check the following make sure that enable bsn cloud is selected in admin > player settings > advanced (this setting is enable control cloud or content cloud in brightauthor\ connected 1 36 0 or later and enable bsn control or bsn content in brightauthor\ connected version 1 42 or later) make sure that the player was activated before or during the setup process for more information, see activate docid\ oof rmqhqfvlhokxi8ypj to communicate with players, the network must meet some basic requirements see bsn cloud ports & urls for players and software docid 6mbtfgmpjwocqomvc0oe5 for more details players must be on brightsignos version 8 0 119 or later to run bsn cloud, so make sure your player os is compatible with bsn cloud see the next topic if you need instructions about how to update your os how do i update brightsignos on my player? there are several different ways to update the os in brightauthor\ connected see update the player os docid\ yurogagj103wwxgodfmfj for more information how do i uninstall the app? the windows process https //support microsoft com/en us/windows/uninstall or remove apps and programs in windows 4b55f974 2cc6 2d2b d092 5905080eaf98 and mac process https //support apple com/en us/102610 to uninstall applications does not delete all directories related to brightauthor\ connected to delete these folders, first exit brightauthor\ connected, then remove the folders and files described below, depending on your operating system windows users %appdata%\ba connected\\ mac users /library/application support/ba connected /library/caches/com brightsign