Troubleshooting

what if my player’s serial number is already registered? if this error appears when adding a player from the provision screen, the player already has an existing provisioning record under with bsn cloud network a player can only have one provisioning record in bsn cloud, so the player’s existing provisioning record must be deleted and the player removed from its current network to do this, follow the steps outlined provision docid\ cyl9kpm02co5rgcb9wqqv only the owner of the network to which the player belongs can perform these functions so you may have to contact that person to request that they do this note that a factory reset of the player resets the settings of the player to its factory defaults but does not delete the player’s provisioning record more info about that factory reset a player docid\ yncf7p2pyzo2qedf1jyim how to recover my username and/or password? username your bsn cloud username is your email address if you are using plus addressing to create a different email address that goes to the same inbox, be aware that each username is different to the system check your email for messages from bsn cloud (the sender will be noreply brightsign\@brightsign biz mailto\ noreply brightsign\@brightsign biz ) and check the to field for the correct username password in brightauthor\ connected or bsn cloud, click connect to bsn cloud on the upper right in the sign in window, select forgot password enter your email address and submit an email should arrive shortly from noreply brightsign\@brightsign biz mailto\ noreply brightsign\@brightsign biz with a link to reset your password, so be sure to add that email address to your whitelist or contact list to ensure it does not go into spam/junk/quarantine