General

can i use brightauthor\ connected and brightauthor classic to manage the same player? no these are separate platforms a player can only be associated to and managed by one platform or the other should i use bsn cloud and/or brightauthor\ connected instead of my current digital signage cms? many of our cms partners are already actively working on expanding the functionality of their products by taking advantage of our new bsn cloud platform our platform improvements enable our cms partners to simplify brightsign player setup and bring new features and functionalities to their products, so we expect you will enjoy the benefits of our updated platform while using the cms that you are familiar with can i have brightauthor\ connected installed at the same time as brightauthor classic? yes both brightauthor\ connected and {{brightauthor classic}} can be installed on the same windows pc i have a mix of players with brightsignos 8 and older brightsignos 7 1 can i use bsn cloud? no bsn cloud requires players to be on brightsignos 8 (8 0 119) or newer will bsn cloud and brightauthor\ connected work without internet access? the brightauthor\ connected desktop app for mac or windows will operate in all the traditional non connected modes, such as publishing for standalone or local network there are additional features available when brightauthor\ connected is connected to bsn cloud and those features will require internet connectivity do i need to add exceptions to my firewall or port forward for bsn cloud to work? please see bsn cloud ports & urls for players and software docid 6mbtfgmpjwocqomvc0oe5 for port and url information does local network work over the internet in brightauthor\ connected? you can only use local network over a local network, not over the internet local network supports a maximum of ten players on a local network if you add more players, you may get unreliable behavior when you publish content for larger deployments, we recommend using publishing modes which work over the internet, such as web folder setup docid\ cziigthx3j0k1caixc7co or bsn content setup docid pvioa4lqaseezou orvm (formerly content cloud) can i network a brightsign player without creating a bsn cloud account? you can distribute content to players without a brightsign account using the following methods any brightsign player with an ethernet or wireless connection can access rss feeds, media rss feeds, and live data, as well as sending and receiving commands over the network even if the player has a standalone setup you can also use networked xd and 4k players to download and display remote html content local network setup docid\ dtbcbbbcsc37inidvjtix allows you to see a player on the local network in brightauthor\ connected under schedule > type > local network select your unit to publish schedules, playlists, and other content directly to it web folder setup docid\ cziigthx3j0k1caixc7co allows you to distribute content to brightsign players remotely using your own web server you can use brightauthor\ connected to upload presentations and schedules to the web server this feature does not support ftp can i play files without presentation software (brightauthor\ connected, brightauthor classic, etc )? if you don't want to use presentation software, you can turn off the player, put image, video, and audio files in the root folder of your storage device (e g , microsd card) without a presentation script, and then turn it back on these files will then play alphabetically as a looping playlist this option has significant limitations there is no control over output resolution/rate scheduling is not available there is no storage management, which will wear storage more quickly there is no control over image duration (always 6 seconds), transitions, or scaling you cannot control media playback order except for (re)naming files there are no checks for media compatibility which can cause poor playback and reboots if this playback method isn't working make sure that there isn't an autorun brs or autoplay file ( autoplay xml , autoplay bsp , autoplay csv , autoschedule txt ) on the storage device check that the media files are in the root folder of the storage device (for example, "sd \\") make sure that you are using image formats docid\ gzcaqroor8 zarnrepkn1 , video formats & codecs docid\ knsffwmtd4nswxm4bup0i , or audio formats docid\ hs4euh9jcuijcbafgshef content that the player supports you may need to set your pc to show file extensions to ensure that the media extensions of your content files are supported verify that images are no larger than 1920x1080 if images are too large, they'll fail to display can i play content from a usb thumb or hard drive? any player model with a usb port can play content from a usb thumb or hard drive brightsignos versions 6 1 57 and later allow players to support storage devices up to 1tb earlier brightsignos versions let you use usb drives up to 500gb the storage device should be formatted using fat32 or exfat you can format your drive using ntfs to play files larger than 4gb if your player doesn't support exfat however, this is only compatible with standalone players ntfs formatted storage cannot receive network updates (it will be read only) furthermore you cannot use any functions that write to the storage including logging, remote screenshot, and variables can i display html pages without brightauthor\ connected, brightauthor classic, or brightscript? yes, players are capable of displaying html pages by placing the index html file, along with any required content files, in the root folder of the storage device html presentations can be published using either the standalone publishing mode (i e , copying the files directly to the storage device and inserting the storage device into the player) or by uploading the files to the player's microsd card via the sd tab of the player's remote diagnostic web server docid 6zvebqjf7 9agt11u3eqw players support true type font files ( ttf) as well as web open font files ( woff/ woff2) which can be added to the player's storage device if no fonts are specified or provided, the player will use its default system font while brightauthor\ connected is required to create multi zone presentations, a limited set of interactive functionality is available for html pages via brightscript javascript objects docid\ urrxhu7l v9ea zhy0jv3 can i enable or disable the splash screen progress bar? use the linked scripts to disable https //www brightsignnetwork com/download/scripts/autorun disablebootscreen zip or enable https //www brightsignnetwork com/download/scripts/autorun enablebootscreen zip the startup progress bar unzip the attached file copy the "autorun brs" file to a microsd card or usb thumb drive insert the card or thumb drive into the player and power it up give the player a minute to boot up and run the script the script will indicate on screen that the boot screen has been enabled or disabled