Audio, Videos, Images

do players support multiple audio tracks? yes all audio tracks must have the same sampling rate and bit depth if you plan to output multiple audio tracks simultaneously from either audio or video files you can mix multiple audio files together (for example, by adding multiple zones in brightauthor\ connected) and send them to the same output, or output two audio streams simultaneously one via the hdmi, and a second via the 3 5mm audio or spdif using an mp3 or wav file the au335 supports up to three zones for audio for example, you can create two analog output zones, but one is stereo right and the other is stereo left or, you can create two zones where one is analog and one is hdmi see audio formats docid\ hs4euh9jcuijcbafgshef to make sure your audio format is supported can players output component and composite video? series 2, 3, 4 and 5 brightsign players do not support component or composite video without an external converter hd810 and hd1010 players come installed with ypbpr component connectors using a third party vga converter, you can also play component and composite video on other models there are many third party vga breakout cables; however, some vga breakout cables will not work with the vga port on a brightsign player you will need to ensure that the vga converter you purchase has the same pin layout as outlined below pin 1 pin 2 pin 3 component rgb red green blue component ypbpr pr y pb s video c y cvbs cvbs in brightauthor\ connected or {{brightauthor classic}} , configure the output for component/composite as follows component select component from the connector type drop down menu in the screen resolution drop down menu, you may choose any 1080, 720, or 480 option, as well as the ntsc component and pal component options s video or cvbs select hdmi from the connector type drop down menu in the screen resolution drop down menu, you may choose the following options pal n pal m pal i pal bg ntsc m jpn ntsc how can i check if my video / audio files are compatible with my player? you can use mediainfo to check if your files are compatible with a player to do this download http //mediaarea net/en/mediainfo http //mediaarea net/en/mediainfo and install it on your system launch mediainfo and go to view > select text go to file > open > file browse to your file and click open output your output should look something like this general id 1 (0x1) complete name f \fromvobtotsfromffmpeg5 ts format mpeg ts file size 90 0 mib duration 4mn 9s overall bit rate mode variable overall bit rate 3 022 kbps video id 256 (0x100) menu id 1 (0x1) format avc format/info advanced video codec format profile high\@l3 2 format settings, cabac yes format settings, reframes 4 frames codec id 27 duration 4mn 9s bit rate 2 485 kbps width 720 pixels height 576 pixels display aspect ratio 16 9 frame rate mode variable standard pal color space yuv chroma subsampling 4 2 0 bit depth 8 bits scan type progressive stream size 74 0 mib (82%) writing library x264 core 142 r2431 ac76440 encoding settings cabac=1 / ref=3 / deblock=1 0 0 / analyse=0x3 0x113 / me=hex / subme=7 / psy=1 / psy rd=1 00 0 00 / mixed ref=1 / me range=16 / chroma me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast pskip=1 / chroma qp offset= 2 / threads=12 / lookahead threads=2 / sliced threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray compat=0 / constrained intra=0 / bframes=3 / b pyramid=2 / b adapt=1 / b bias=0 / direct=1 / weightb=1 / open gop=0 / weightp=2 / keyint=250 / keyint min=25 / scenecut=40 / intra refresh=0 / rc lookahead=40 / rc=crf / mbtree=1 / crf=19 0 / qcomp=0 60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv maxrate=20000 / vbv bufsize=25000 / crf max=0 0 / nal hrd=none / filler=0 / ip ratio=1 40 / aq=1 1 00 audio id 257 (0x101) menu id 1 (0x1) format ac 3 format/info audio coding 3 mode extension cm (complete main) format settings, endianness big codec id 129 duration 4mn 9s bit rate mode constant bit rate 384 kbps channel(s) 6 channels channel positions front l c r, side l r, lfe sampling rate 48 0 khz bit depth 16 bits compression mode lossy stream size 11 4 mib (13%) menu id 4096 (0x1000) menu id 1 (0x1) duration 4mn 9s list 256 (0x100) (avc) / 257 (0x101) (ac 3) service name service01 service provider ffmpeg service type digital television brightsign support will ask you to send the above information (in the above text view format) if you contact us and we suspect that your audio/video files are impacting your player's behavior when using h264 encoded video please make sure that you check the format profile (format profile high\@l3 2 in the above example) and that it is within the specs described on video formats & codecs docid\ knsffwmtd4nswxm4bup0i which players can be synchronized? you can synchronize models from the same model family for example, the hd1020 can be synced with the hd220, or the 4k242 with the 4k1142 however, you cannot synchronize models from different model families for example, the xd230 cannot be synced with the xd232 or hd220 players must be synchronized over an ethernet connection (not wifi) you can synchronize two units by connecting them directly to each other using a standard ethernet cable; for any larger deployments, you will need lan infrastructure see video synchronization docid\ stoupgrpor4d3pdb1rhpe for more information on synchronization how can i reduce the latency of streaming playback? the low latency parameter for rtsp streams, on brightsignos version 6 2 and above, lets you achieve a much lower streaming latency than normal, but at reduced maximum bitrates (for example, rtsp\ //example/media amp?low latency ) this option is ideal for ip camera streams on the local network do players support genlock? genlock (frame accurate vsync) is available with brightsignos version 7 0 and is automatically integrated in all brightwall™ and enhanced synchronization presentations as of {{brightauthor classic}} version 4 7 1 x or later the current version of brightauthor\ connected doesn't support brightwall™, but does support enhanced synchronization brightauthor classic versions 3 8 0 x or later support brightwall™ brightauthor\ connected and brightauthor classic can be installed and used on the same computer note that synchronization is not supported over wireless connections do players support usb audio? you must use a plugin or script to play usb audio with brightsign players digital audio output is supported over hdmi and spdif do players support closed captioning / subtitles? yes, you can use any of the following methods if your video content has caption information encoded in it, you can display that caption using html video docid\ e6ujleh69q0jmmv8kytrp no extra plugin or scripting is required non html video players support this also, but a plugin is required to turn on the feature once it is turned on, you can display the caption information that is embedded in the video brightsign players can display closed captioning streams from video through html video docid\ e6ujleh69q0jmmv8kytrp , as well as the rovideoplayer docid\ ztuz0ldazcml2kqmdbkcn brightscript method you can display subtitles using the subtitles widget https //github com/brightsign/brightauthor plugins/tree/master/subtitles widget plugin for brightauthor\ connected and {{brightauthor classic}} this plugin uses text from a txt file to display subtitles at specified time codes you can use the caption plugin below to display captions inside a video rather than using a separate srt file the closed captions must be in one of the following formats cea 708 cea 608 dvb in brightauthor\ connected https //archbee doc uploads s3 amazonaws com/0prk6so2dy9ldu77jb8d1/rxpfkqer4fbxl8 tf8eyv caption plugin brs what is the smallest video size supported by players? brightsign players do not support videos that have a width or height less than 64 pixels however, a video can be scaled down beyond this limit by making the brightauthor\ connected or {{brightauthor classic}} zone or html video element containing the video smaller than 64x64 to get the desired downscaling behavior, ensure that the view mode of the zone is not set to fill screen and centered , or that the element does not have an object fit=cover attribute how accurate is synchronization? using the brightwall or enhanced synchronization features, players stay synchronized within a few milliseconds (i e video and images remain frame accurate among screens) see video synchronization docid\ stoupgrpor4d3pdb1rhpe to determine which synchronization option is best for your needs the current version of brightauthor\ connected doesn't support brightwall™, but does support enhanced synchronization {{brightauthor classic}} versions 3 8 0 x or later support brightwall™ brightauthor\ connected and brightauthor classic can be installed and used on the same computer see factors that can affect synchronization docid\ qqgxuamahucfwh7myzj95 for more information what adobe media encoder export settings should i use? brightsign recommends that you encode the video using the hardware encoder, rather than software encoder (note that hardware encoding in adobe media encoder doesn’t support interlaced output ) to do this add the video file to the queue select the video file in the panel to open export settings in export settings , go to video > basic video settings > field order uncheck field order and set it to progressive note that encoded settings must be set to hardware encoding to do this other adobe media encoder settings that work for series 2 and later players are frame rate 25 aspect based on source tv standard based on source profile main level 4 1 bitrate encoding vbr, 2 pass target and maximum bitrate 12 (bitrates above 12mbps generate files that may contain peaks above 25mbps, which affects playback synchronization accuracy on video wall presentations across multiple players) time interpolation frame sampling what is the best way to resize images for playback? there are many applications and utilities that are available for editing and converting images vso image resizer, for example, does batch conversions see image formats docid\ gzcaqroor8 zarnrepkn1 for information on supported image resolutions for your player you can increase the maximum allowed width of images by sacrificing height, or increase the maximum width/height by reducing the bpp value for example, you could use a 4096x640x32bpp or a 4096x1280x16bpp image on non 4k players why doesn’t my xd5 / hd5 set 4k video mode when connected to a 4k display? if the video mode is set to "auto," brightsign players will set the highest video mode based on your connected hardware however, “auto” on xd5 or hd5 players will set to the best general resolution that can cope with any type and combination of content of for these platforms, not the highest resolution for example, the “auto” setting on an xd5 or hd5 will be set to hd, not 4k