BrightSign Mobile FAQs

what os should players use to support the modems? players should be using brightsignos 8 2 80 or greater where can i deploy the modems? brightsign mobile will only be launching in north america and europe to find out when our mobile solution will be available in your country, email sales\@brightsign biz mailto\ sales\@brightsign biz in which countries are data plans available? see supported countries docid\ vyfateaxjtfiz3h5uza11 if your country is not on the list, email sales\@brightsign biz mailto\ sales\@brightsign biz to get more information on when the brightsign mobile solution will be available in your country where can i buy the modem? you can purchase the modem by submitting a purchase order with the appropriate modem sku please contact sales\@brightsign biz mailto\ sales\@brightsign biz if you have any questions where can i buy data plans? create an account on brightsignmobile zipitportal com http //brightsignmobile zipitportal com , then choose the data plan that best fits your data usage what type of plans can i buy? see data plans docid e9kn f9tdl3rv4stsbew can i buy more data if i hit my data cap? yes, you will be able to purchase more data at a one time cost or upgrade your plan on the brightsignmobile zipitportal com http //brightsignmobile zipitportal com see data plans docid e9kn f9tdl3rv4stsbew for more info where can i see my data usage? data usage, billing information, and subscription plans will be available on brightsignmobile zipitportal com http //brightsignmobile zipitportal com it may take up to two days for data to be updated can i use data plans from other providers if i purchase the modem? no, the modems can only be used with brightsign provided data plans why did i get charged for overage when i am on a hard cap plan? how did i go over my limit? data usage is not updated in real time (it may take up to two days for data to update) if data usage was updated beyond your overage, you were charged for the data used between the time the limit was hit and the time that was reported in the portal how do i disable wireless bandwidth shaping in brightauthor\ connected? bsn cloud and web folder if you select bsn cloud networking or web folder publishing, you can disable the limits in brightauthor\ connected open the admin tab and select setup in brightauthor\ connected navigate to network configuration and select include network configuration in the network options window that appears, go to the wireless tab select enable wireless networking (if it is not already selected) under rate limit network download traffic , select the unlimited download rate option for both outside content download window and during initial downloads you don't need to set the option for during content download window select done to apply these changes to your setup standalone and local network if you select standalone or local network publishing, you can disable the limits by editing the setup xml file, which is created once you complete the setup process in brightauthor\ connected to disable the limits, open the setup xml file with a plaintext editor (e g notepad, textedit) and locate the following tag \<ratelimitmodeoutsidewindow>default\</ratelimitmodeoutsidewindow> change the value from "default" to "unlimited" \<ratelimitmodeoutsidewindow>unlimited\</ratelimitmodeoutsidewindow> depending on the speed of your network, if the wireless is not throttled, you may see video playback issues during content uploads to the player