As you dive into the details of your integration, technical questions will inevitably arise. Many questions can be answered in this documentation space.

If more assistance is needed, we are here to help and have created a ticketing system to help manage and track issues. The ticketing system ensures efficient routing of issues directly to the relevant teams within BrightSign and makes it easier for all parties involved to stay updated on issue status.

New issues and questions should be emailed to 

 which will trigger a new ticket to be created. A few important things to keep in mind:

We are always excited to hear from our customers. Feature requests and other feedback can be made on the 

BrightSign Product and Feature Request Discussion forum

. Our Product Management team uses this community/forum to track requests from our users. While you're there, make sure to upvote any other features you think would be useful in future releases.

When requesting technical support, it is important to include all relevant information. Next, we provide some guidelines for writing a good support ticket.

BrightSign / Partner Responsibilities

Support

This is our legacy cloud platform. Our latest cloud platform is BSN.Cloud which consists of the free bsn.Control and the paid bsn.Content tiers. Development of BSN has largely ceased and will eventually be deprecated and replaced with BSN.Cloud.

BrightSign_Network_BSN

BrightSign’s *legacy* app for authoring and managing players. The app's actual name is BrightAuthor but is referred to as BrightAuthor Classic to lessen confusion with BrightAuthor:connected, our latest app.

BrightAuthor_Classic

BrightSign’s latest free, all-in-one app for player setup / management, authoring, and content management.

BrightAuthorconnected

The BSN.Cloud record of a player and its Setup. The Default Setup is assigned to the player unless another Setup has been explicitly set.

Provision_Record

The process where a Setup is delivered and applied to a player by BSN.Cloud.

Provision

A set of files containing player settings (player name, description, time zone, Publishing Mode, network settings, etc.) and an autorun.brs file which instructs the player what to do upon bootup.

Setup

Writing Support Tickets

Partners

BrightSign Players

Provisioning & Recovery