Audio, Video, Image

this page / section pertains to brightauthor classic , our legacy app brightauthor\ connected is our latest app for managing content and players development of brightauthor classic has largely ceased and the app will eventually be deprecated and replaced with brightauthor\ connected why are some of my videos missing thumbnails in the files tab? the thumbnails are generated by codecs installed on your computer you can download codecs to resolve the problem for example, if you’re missing thumbnails for your transport streams, you can try downloading a codec such as k lite why doesn’t cross fade work in enhanced audio zones? each audio file in the playlist must have the same audio sampling rate if you want to cross fade between audio tracks in an enhanced audio zone if audio tracks have different sampling rates (for example, 44khz vs 48khz), the player will cut between tracks instead of fading between them why don’t my files show up in the media library? if you add content to your media library folder when brightauthor classic is open, it doesn't automatically refresh you need to click on refresh in the top right to update the library only files with recognized extensions appear in the media library these extensions are supported audio files mp3, wav, ac3 (pass through only) image files jpg, png, bmp video files mpg, vob, ts, mov, mkv, mp4, m2ts, wmv text files txt if you select a zone in your project that only plays certain types of media (like an video only zone) only supported media types will be displayed text files will only show in brightauthor classic if you have a ticker zone selected and you click the text tab under media library if you are having difficulty changing the file extension type to txt , make sure “hide file extensions for known file types” is not turned on in windows see this third party doc https //www thewindowsclub com/show file extensions in windows for guidance how do i set a transition for mrss image feeds? as of brightauthor classic version 4 6 0 35, you can set the transition type and duration through the image list panel screenshot 2024 06 10 at 3 09 52 pm png why isn’t remote snapshot working on bsn? to use remote snapshot, the enable remote snapshot box must be checked during the setup process and the player must be running a presentation created in brightauthor classic 4 1 1 14 or later to update the presentation in the group, do one of the following recreate the presentation in brightauthor classic 4 1 1 14 or later export the presentation ( file > export ) into brightauthor classic after you have upgraded it to a newer version update the autorun of the bsn group this solution may cause unexpected changes, so test it before attempting it on players in the field to do this in brightauthor classic, log in to your bsn account go to tools > advanced select the update autorun tab check the boxes next to the group(s) that should use remote snapshot select update now why did my dynamic playlist upload fail? dynamic playlists support a maximum of 500 content files, so ensure that it has fewer than 500 files before uploading it to bsn if you need dynamic playback of more than 500 files, create two or more dynamic playlists to hold the content why do my files not show up on my media rss feed? there should be no spaces in the filename of the content you upload to a media rss feed dashes, underscores, and/or camelcase can be used instead for example, instead of your file name here jpg, use any of yourfilenamehere jpg your file name here jpg your file name here jpg why does my 4k canvas display as 1920x1080? while models such as the xtx43/xtx44 support rendering 4k graphics (with the full screen presentations docid 8bmhunx8lfmfd5vehvckj option enabled), other 4k capable models (xdx34, hdx24, etc ) render graphics at hd when you create a 4k presentation for one of these models, the canvas will read as 1920x1080, which will upscale to 3840x2160 when you publish the presentation see general docid\ y8pvua5ffggstvbmyewyz , which describes how to display images that are larger than 1080p on players that can play 4k content you can also display 4k images using the 4k checkbox in a lists (media, video, image, audio) docid\ wpfsazwsm81u6kospcmzu the target mode for the presentation must be set to support 4k images (use video plane to display images) as shown in the image below this applies to graphics/html only all 4k capable models render 4k videos at their native resolution without upscaling for an upscaled 4k presentation, the size and position coordinates must be halved for all zones for example, if you wish to display a second video that is hd (1920x1080) in the lower right quadrant of the screen, you will need to set the video zone size (w\ h) and position (x\ y) to 960x540 html pages in an upscaled 4k presentation must have a specified width and height (up to 1920x1080) why is there no audio when my video is playing? no audio output is normally cased by the wrong audio codec being used or an incorrect setting verify that the video has audio if playing back mpeg1/mpe2 video, verify that the audio is mpeg 1 layer ii or mpeg 1 layer iii if using ac3 in mpeg2 video, ac3 audio can be passed through over hdmi or spdif, but not decoded by the player if using adobe premiere to encode the video with the surcode codec for audio, surcode needs to be in blueray mode, not dolby digital for h 264 video, aac audio is decoded, but not aac surround so, if the video is using aac surround, you wouldn't hear any audio over hdmi or spdif to your display (or over analog output) pcm audio is only supported on xd players for wmv video, wma audio is not supported try converting to mp4 (e g using handbrake or the latest microsoft movie maker) under properties for your main zone, verify that the change the audio output docid\ a8zmalax4qz masxgicmw is correct (see image 3) for example, if you're using hdmi for audio, and the audio output is set to analog only, you won't hear any audio if you are using the usb expander or an hd600/hd2000, verify you are plugged into the correct audio output and you've set your playlist or script to use the corresponding audio output try re encoding the video, or using a different application to encode the video