---
title: Manage Support Tickets
slug: technical/manage-support-tickets
docTags: 
createdAt: 2025-03-11T06:57:38.368Z
---

BrightSign has a ticketing system that is used for sales, orders, and technical support. You must log in to the Support Center to see or manage your requests. To do this:

# View Tickets

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Go to the [Support Center](https://support.brightsign.biz/hc/en-us) and click the "Sign In" link in the upper-right corner:

- If you've contacted support, orders, or sales in the past, you may already have an account and just need to set up a password. 
- If you're not signed in, you will be prompted to sign in, recover your password, create an account (sign up), or to get a password if you have emailed us before.

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After logging in, you'll be able to see all tickets associated with your login. You can select the following, as shown:

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1. **Requests** (viewing your tickets), **Contributions** (forum/community activity), and **Following** (articles or forum threads you are currently following).
2. **My Requests** (tickets you logged) or **Requests I'm CC'd on** (tickets in which you are copied).
3. Select from a list of requests, filtered by status (the default is Any status). The id is the ticket number, and you can view details by clicking on the subject.
4. **Submit a new request** is an option for creating a new request.
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# Update Tickets

Selecting the ticket subject in the request view will take you to the details page. Here you can add new information the ticket, as shown:

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Request/ticket ID
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Subject of the ticket
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Additional ticket properties
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Comment history
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Add comments, CC's, and attachments
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# New Requests

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Choose **Submit a new request**
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Fill in the form that appears. Refer to [Write Support Tickets](docId\:oMXTOFi-CI-ATHwA660eO) for getting the most efficient issue resolution.
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Submit the ticket when you have completed all the information.
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