Manage Support Tickets

brightsign has a ticketing system that is used for sales, orders, and technical support you must log in to the support center to see or manage your requests to do this view tickets go to the support center https //support brightsign biz/hc/en us and click the "sign in" link in the upper right corner if you've contacted support, orders, or sales in the past, you may already have an account and just need to set up a password if you're not signed in, you will be prompted to sign in, recover your password, create an account (sign up), or to get a password if you have emailed us before after logging in, you'll be able to see all tickets associated with your login you can select the following, as shown requests (viewing your tickets), contributions (forum/community activity), and following (articles or forum threads you are currently following) my requests (tickets you logged) or requests i'm cc'd on (tickets in which you are copied) select from a list of requests, filtered by status (the default is any status) the id is the ticket number, and you can view details by clicking on the subject submit a new request is an option for creating a new request update tickets selecting the ticket subject in the request view will take you to the details page here you can add new information the ticket, as shown request/ticket id subject of the ticket additional ticket properties comment history add comments, cc's, and attachments new requests choose submit a new request fill in the form that appears refer to write support tickets docid\ omxtofi ci athwa660eo for getting the most efficient issue resolution submit the ticket when you have completed all the information