End of Life (EOL) Policy

brightsign product life cycles are driven by the aggressive innovation typical of today’s market for multimedia and consumer electronic products suppliers of our hardware product components routinely update their designs with faster and more capable versions as they progress, previous components are discontinued and can no longer be purchased this ongoing innovation and change impact our hardware products as well as our software and services we recognize the impact that end of life (eol) milestones may have on your business operations although products may only be available to purchase for a limited time, brightsign makes reasonable commercial efforts to support compatibility across product families, even for product families that are no longer sold by providing eol info, we hope to set expectations and allow you enough time to plan for changes and reduce or eliminate any negative impact on your business we have set out below the brightsign eol policy milestones and definitions to help you better manage any impact from the end of life process the brightsign eol policy applies to all brightsign customers, including those notified of our initial end of life announcement on september 21, 2018 terminology term definition first customer shipment (fcs) the date that the product was initially available for order/shipment end of life announcement date the date that brightsign published end of technical support (eots) information for a given product end of software support (eoss) the date that software or firmware is no longer released for a given hardware platform end of technical support (eots) the date that all forms of technical support assistance from brightsign are no longer available eol matrix the eol matrix shows, for each product line, the respective dates for the milestones listed above please note that products that were released before an official eol policy may have retroactive dates listed maximize the table to see it in its entirety faqs if my product is end of life, does that mean it will stop working? your brightsign hardware will continue working, even if it has reached this milestone if your product is eol, we suggest purchasing the equivalent current version of your player model(s), so you can take advantage of new software releases that include additional functionality, bug fixes, and features contact your brightsign reseller or sales\@brightsign biz mailto\ sales\@brightsign biz for more information brightsign software and services that rely on services or infrastructure that is decommissioned as part of the eol may stop working (for example, brightplates, which is described in the last section) how can i tell if my product is still supported? find the model number of your product on the eol matrix it will show you the final versions of firmware and brightauthor available for your product, as well as the final date to receive technical support for that product will my product work with brightsign network and brightsign network enterprise edition? brightsign has announced end of life for bsn and bsnee, which will occur on 12/31/2026 players released after the eol announcement on 7/30/2025 will be incompatible with bsn and bsnee, but you will be able to migrate to bsn cloud moving forward for more information, please reach out to sales\@brightsign biz what does end of software support (eoss) mean? when the final versions of firmware and brightauthor are released for a given product and listed in the eol matrix, this means brightsign is no longer actively developing updates for your product, so any patches for newly discovered issues will not be available for your product what about hardware repairs? brightsign hardware is covered by our limited warranty—details are available on our terms and conditions page https //www brightsign biz/legal/terms of sale/ in some cases, we may be able to provide an out of warranty replacement if your limited warranty period has expired, you may contact orders\@brightsign biz mailto\ orders\@brightsign biz to see if out of warranty replacement units are available if you have older hardware that you would like to upgrade, contact sales\@brightsign biz mailto\ sales\@brightsign biz to see if you are eligible to upgrade your hardware what if i need help and my product has reached the end of technical support (eots) date? brightsign still has information about these products on our documentation and community support sites you can use the resources provided, and post in the support community to get help from other users brightplates part of the brightplates eol includes decommissioning the servers and infrastructure that was running this service as such, there will be no support provided after this reaches its eol on jun 9, 2022, as the service will no longer exist for information on what can be used as a replacement to brightplates, please contact sales\@brightsign biz mailto\ sales\@brightsign biz