Troubleshooting
4 min
Players Not Downloading Presentations with Special Characters
It is possible to upload presentations that contain certain special characters (e.g., "+"), but the Storage server will return a 404 error to devices that attempt to download the presentation. Use one of the following workarounds to fix this issue:
Add the following parameter to the root Web.config file of the BSNEE Storage site, which is hosted on IIS:
<system.webServer>
<security>
<requestFiltering allowDoubleEscaping="true"/>
</security>
</system.webServer>
Use the IIS Manager UI.
- Select the storage site.
- Double-click Request Filtering in the IIS group.
- Click the Edit Feature Settings… link on the right pane.
- Check Allow double escaping and click OK.
Enter and run the following in the command line: %windir%\system32\inetsrv\appcmd set config "BSNEEStorage" -section:system.webServer/security/requestfiltering -allowDoubleEscaping:true
Make sure to replace "BSNEEStorage" with the name of your Storage site.