HD600, HD2000, HDx10 FAQs
How do I update the OS on an HDx10 player?
To update the OS one of these legacy players, copy the update.rok firmware file onto an SD card (manually or using BrightAuthor) and power up or restart the BrightSign with that card. The player will automatically install the OS and restart when complete. Other content or playlists may be present on the flash card at the same time as the firmware update.
- You can include an OS update when you setup a unit using BrightAuthor.
- You can include an OS update when you publish a schedule.
- You can copy the OS file directly to the root of the BrightSign's SD card using the Diagnostic Web server and then restart the player.
How can I expand display choices on my HDx10 players?
With the BrightSign USB Expansion Module, you can expand the interactive and audio potential of any display. The bi-directional GPIOs allow for the connection of up to 18 buttons or LEDs in a combination of your choosing (9 buttons and 9 LEDs, for example) to make any display more engaging. The digital and analog outputs support up to three simultaneous streams, enabling an immersive acoustic experience with flexible options. For example, you can link buttons (via the GPIOs) to the audio outputs, allowing users to listen to different audio sources on up to 3 speakers or headphones by pressing specified buttons. In addition, the optical SPDIF output provides even greater support for the A/V receivers.
Why does my HDMI-to-DVI adapter no longer work with my HDx10?
For HDx10 models, HDMI-to-DVI output is not supported on firmware versions after 3.10.40. If you need DVI output with your HDx10 model, you can download firmware version 3.10.40 (as well as the compatible 3.7.0.39 BA version) from the Legacy Product ResourcesLegacy Product Resources page.
How do I create a playlist for a BrightSign HD600/HD2000?
A playlist is a simple text file, named autoplay.bsp, that includes the names of the files you want to play, in the order you want to play them. A playlist can also include special commands that control things like volume, video mode, the location of on screen zones. For step by step directions and demos, please check out the BrightSign Demos page and the User’s Guide.
Can I use BrightAuthor 4.0 or later with the HD210, HD410, HD810, HD1010, HD1010w, or TD1012?
No, these legacy models are only supported by BrightAuthor versions 3.8 and earlier.
How do I play content on the BrightSign HD600/HD2000?
- Copy your content (images, audio, video) to an SD card.
- Add an autoplay file (autorun.bas) along with your playlist (autoplay.csv or autoplay.bsp) that uses the copied content. You can download the autoplay file for the HD600/HD2000 from the Legacy Downloads page.
- Insert the SD into the player and power it up.
Note: If you just want to play a single video, name it autoplay.mpg or autoplay.vob, and copy it to the flash card along with an autoplay file (autorun.bas).
My video output isn’t showing up on my HD2000?
If you are looping a single video on the HD2000 without a playlist, the video must be named Autoplay.mpg or Autoplay.vob.
- Verify that the autorun.bas and the video are both in the root of the flash card.
- Verify you have the correct version of the autorun. The latest is 2.0.43, which requires 2.x software. If you are using firmware version 1.3.x, you need autorun version 1.3.07. HD600 requires autorun 1.1.7.
- Verify that there isn't another Autoplay file on the flash card (Autoplay.bsp or Autoplay.csv or autoschedule.txt)
- Set your PC to show file extensions and make sure that you did not accidentally name the AUTOPLAY.MPG file AUTOPLAY.MPG.MPG.
The video select button doesn't work on the HD2000 or HD600?
The video select button is not enabled on the HD2000. For the HD600, the video select button is disabled if you set your videomode in a playlist or script.
Why doesn't my HD600 or HD2000 recognize my CF card?
If BrightSign doesn’t see any content on your CF card, that card may not be compatible with the player, or there might be a bent pin in the CF card slot.
- Verify the card is inserted fully into the slot.
- Verify the content on the flash card is not in a sub folder, but in the root of the card.
- Check the CF slot for a bent pin.
- Reformat your CF card in FAT32 format.
- Try a different brand and/or size card.
Why isn't my HD2000 booting up properly?
When the player turns on, it cycles through the Connector Activity and Video Mode lights. The only two lights that should remain lit at the end of the startup process are the Video Mode light, normally 1024x768, and the Power light.
- Try playing content from a different flash card, using a playlist.
- Try starting up the unit with no flash card inserted.
- Try a different power adapter with the unit.
- If the video connector lights are flashing three times together each time the unit boots, it means the player is trying to enter recovery mode for the BrightSign Network Manager. If you're not trying to use BrightSign Network Manager, please the autorun.bas file on the flash card along with your content.
How do I create a playlist for the HD110-HD1010?
The simplest playlist is a list of files in alphabetical order on the flash card. The Brightsign will play the files automatically in a loop. If you want more control over settings and playback order, use BrightAuthor to create a playlist. To do this:
- Open BrightAuthor and drag content from the media library to your playlist.
- Use the Browse button to change which folder's contents are listed under the Media library.
- Rearrange the files in your playback to the desired playback order
- Publish your playlist to a flash card.
Are CEC commands supported on HD110-HD1010 models?
CEC is only supported on rev G HD110-HD1010 players. The third digit in your player serial number is the player rev.
How many displays can I connect to my player?
BrightSign players support one display for each video connector. For older models, this can include an HDMI, as well as a VGA or Component, connector. Every display will play exactly the same content.
The video mode (resolution) of the displays must be supported on both video outputs: If the resolution is supported by HDMI but not VGA (or vice-versa), the second display will not work correctly. See this FAQ to compare the supported video resolutions of different connectors. The behavior of the different connectors varies slightly depending on player model:
- HD810 and HD1010: For all other resolutions except 1080p, HDMI and Component are active at the same time.
- HD2000: When the player is set to a VGA resolution like 1024x768 or 1360x768, component and HDMI are inactive. You can connect up to three displays at the same time. Both HDMI and Component ports are active at the same time when in use. You can connect one HDMI and two Component displays: The VGA output is active and can be connected to a component display, with an adapter.
It would be possible to use an HDMI or VGA splitter and connect as many screens to the BrightSign video output as desired, but we cannot recommend this because we have not tested these types of devices internally. Check the manufacturer recommendations for the splitter in terms of distance, resolution, etc.