---
title: Troubleshooting
slug: legacy-docs/cOEs-troubleshooting
docTags: 
createdAt: 2025-05-06T22:31:00.927Z
---

:::hint{type="warning"}
This page / section pertains to **BrightAuthor Classic**, our legacy app. **BrightSign Author **is our latest app for managing content and players.

Development of BrightAuthor Classic has largely ceased and the app will eventually be deprecated and replaced with BrightSign Author.
:::

The Troubleshooting FAQs for BrightAuthor Classic is split into three categories:

# [App](docId\:FEpft9_CowbwTDaLdn2sj)

Troubleshooting FAQs related to the app.

# [Audio, Video, Image](docId\:bxKqBd8BVyHQgo_tCgh4w)

Troubleshooting FAQs related to the playing of audio, video, and images.

# [Publishing](docId:_fPrHbaWAn7fv_JiATK53)

Troubleshooting FAQs related to publishing presentations.