Access Another BSN Account

1 min

This page / section pertains to BrightSign Network (often abbreviated BSN), our legacy cloud platform. Our latest cloud platform is BSN.Cloud. Development of BSN has largely ceased and the platform will eventually be deprecated and replaced with BSN.Cloud.

BrightSign receives requests to grant access to accounts due to various reasons, such as employee turnover and business entities changing ownership. For security reasons, BrightSign does have access to customer BrightSign Network (BSN) accounts and therefore cannot grant access to these accounts. To prevent access issues with your BSN account:

Have one BSN admin user account that is connected to an email that can be reassigned (for example, [email protected]). You can have other users on the account, but this lets you have administrator access to your BSN account which isn’t tied to a particular individual.
Ask your IT to enable the email account associated to the individual that was the BSN administrator long enough to perform a password reset from BSN, then log into the old user's BSN login. Once you have gained access, add a new administrator user, then disable the old user's BSN login.