Troubleshoot your BrightSign Built-in Player

brightsign built in (bsbi) players are embedded boards, based on our hs and xs product lines, which convert a tv into a brightsign display brightsign can troubleshoot software related issues that your player is having, while the product vendor must be contacted for hardware issues when to contact brightsign if you can see a brightsign logo or anything that you published on the display, then the problem is likely to be a software issue brightsign support can help you with an authoring or content issue, unless you are using a partner cms in which case you should talk to the cms partner contact brightsign support when the issue involves player software and content authoring (unless using a partner cms) player firmware issues (for example, player reboots) when to contact the vendor contact the vendor when the issue involves any display hardware problem (for example, no power, no display, screen lines) physical repair of the integrated brightsign player vendor contact information moka contact https //support tcl com/ for hardware issues see also docid\ h7htro 84lyougqrax nv on how to update the moka firmware lguv5n contact https //www lg com/us/support/contact for hardware issues see also docid\ flxzcfgwr98p1uraltpce bluefin contact https //www thebluefin com/support for hardware issues mimo contact https //www mimomonitors com/pages/customer support?srsltid=afmboopd47b dxmc3jydvfrfw275sqsj3rhb1qys45bfzhdmdq1en6ai for hardware issues praevar contact https //www praevar com/ for hardware issue support xpo contact https //www xposcreens com/contact/support/ support for hardware issues