Troubleshoot your BrightSign Built-in Player

brightsign built in (bsbi) players are embedded boards, based on our hs and xs product lines, which convert a tv into a brightsign display brightsign can troubleshoot software related issues that your player is having, while the product vendor must be contacted for hardware issues when to contact brightsign if you can see a brightsign logo or anything that you published on the display, then the problem is likely to be a software issue brightsign support can help you with an authoring or content issue, unless you are using a partner cms in which case you should talk to the cms partner contact brightsign support when the issue involves player software and content authoring (unless using a partner cms) player firmware issues (for example, player reboots) when to contact the vendor contact the vendor when the issue involves any display hardware problem (for example, no power, no display, screen lines) physical repair of the integrated brightsign player vendor contact information moka contact tcl support for hardware issues see also moka tv with brightsign docid\ h7htro 84lyougqrax nv on how to update the moka firmware lguv5n contact lg support for hardware issues see also lguv5n docid\ flxzcfgwr98p1uraltpce bluefin contact bluefin support for hardware issues mimo contact mimo support for hardware issues praevar contact praevar for hardware issue support xpo contact xpo screens support for hardware issues