---
title: Packet Capture (PCAP)
slug: hardware/packet-capture-pcap
docTags: 
createdAt: 2025-03-11T06:58:11.201Z
---

BrightSign support may ask you to collect a packet capture (PCAP) from a player with network issues. This gathers all the network traffic to the player and captures it in a file for analysis.

# BrightSign Author

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From the **Network** tab, find the player in the list, and click the settings icon (gear icon). This will take you to the Diagnostic Web Server (DWS).
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Go to the **Diagnostics** tab of the DWS.
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Select **Network Packet Capture.** Leave the defaults but adjust the time (in seconds) you want to capture.
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Select **Start Capture** and then **Stop Capture** when you are ready.
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Go to the **SD** tab and download the *capture.pcap* file.
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![Screenshot 2024-06-17 at 3.51.23 PM.png](https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/xu1m_gMytLGbgP0umfbTD_screenshot-2024-06-17-at-35123-pm.png)

# BrightAuthor Classic

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Go to the DWS.
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Select the **Diagnostics** tab.
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Go to the **Network Packet Capture** section and select **Network Capture**.
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While the packet capture is running, you can choose to stop it at any time or **Refresh Status** in the window that appears. Once you've hit the **Refresh Status** after the capture is complete, you'll be returned to the previous page where you'll see the capture is stopped.
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Go to the **SD** tab, locate the *capture.pcap* file and click the disk icon to download the file.
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