---
title: BrightSign Mobile FAQs
slug: hardware/brightsign-mobile-faqs
docTags: 
createdAt: 2025-03-11T07:10:25.852Z
---

# What OS should players use?

Players should be using BrightSignOS 8.2.80 or greater.

# Where can I deploy the modems?

BrightSign mobile will only be launching in North America and Europe. To find out when our mobile solution will be available in your country, email [sales@brightsign.biz](mailto\:sales@brightsign.biz)

# In which countries are data plans available?

See [Supported Countries](docId\:vYFATEAXJtFiz3h5UZa11). If your country is not on the list, email [sales@brightsign.biz](mailto\:sales@brightsign.biz) to get more information on when the BrightSign mobile solution will be available in your country.

# Where can I buy the modem?

You can purchase the modem by submitting a purchase order with the appropriate modem SKU. Please contact [sales@brightsign.biz](mailto\:sales@brightsign.biz) if you have any questions.

# Where can I buy data plans?

Create an account on [brightsignmobile.zipitportal.com](http://brightsignmobile.zipitportal.com), then choose the data plan that best fits your data usage.

# What type of plans can I buy?

See [Data Plans](docId:-e9Kn-F9TDL3rV4sTsbEw).

# Can I buy more data if I hit my data cap?

Yes, you will be able to purchase more data at a one time cost or upgrade your plan on the [brightsignmobile.zipitportal.com](http://brightsignmobile.zipitportal.com). See [Data Plans](docId:-e9Kn-F9TDL3rV4sTsbEw) for more info.

# Where can I see my data usage?

Data usage, billing information, and subscription plans will be available on [brightsignmobile.zipitportal.com](http://brightsignmobile.zipitportal.com). It may take up to two days for data to be updated.

# Can I use data plans from other providers?

No, BrightSign modems can only be used with BrightSign provided data plans.

# Why did I get charged for overage when I am on a hard cap plan? 

Data usage is not updated in real time (it may take up to two days for data to update). If data usage was updated beyond your overage, you were charged for the data used between the time the limit was hit and the time that was reported in the portal.

# How do I disable wireless bandwidth shaping?

**BSN.Cloud and Web Folder**

If you select BSN.Cloud networking or Web Folder publishing, you can disable the limits in BrightSign Author:

1. Open the **Admin** tab and select **Setup** in BrightSign Author.
2. Navigate to **Network Configuration** and select **Include network configuration**
3. In the **Network Options** window that appears, go to the **Wireless** tab.
4. Select **Enable Wireless Networking** (if it is not already selected).
5. Under **Rate Limit Network Download Traffic**, select the **Unlimited Download Rate** option for both **Outside Content Download Window** and **During Initial Downloads**. You don't need to set the option for **During Content Download Window**.
6. Select **Done** to apply these changes to your Setup File.

**Standalone and Local Network**

If you select Standalone or Local Network publishing, you can disable the limits by editing the *setup.xml* file, which is created once you complete the Setup process in BrightSign Author. To disable the limits, open the *setup.xml* file with a plaintext editor (e.g. Notepad, TextEdit) and locate the following tag:

`<rateLimitModeOutsideWindow>default</rateLimitModeOutsideWindow>`

Change the value from "default" to "unlimited":

`<rateLimitModeOutsideWindow>unlimited</rateLimitModeOutsideWindow>`

:::hint{type="info"}
Depending on the speed of your network, if the wireless is not throttled, you may see video playback issues during content uploads to the player.
:::