---
title: Appspace
slug: fix/appspace
docTags: 
createdAt: 2025-03-11T06:58:11.201Z
---

This page outlines how to troubleshoot common issues encountered when using Appspace with BrightSign.

# Appspace OS Requirement

In some cases, you will need to update BrightSignOS of a BrightSign player to meet the minimum requirement for the Appspace app.

- When updating a player, ensure the microSD card is formatted using FAT32.
- To determine the current BrightSignOS version of a player, power on the player without a microSD card inserted and view the version number on the display. You can also view the OS version number on the [DWS: Remote Access](docId\:XUE20rJXhFt-Lq0RDmJbW).

# Incorrect Network Config

The Appspace app will not work if network settings such as the static-IP/DHCP configuration, timeserver URL, or proxy-server configuration are incorrect. You can use the DWS to determine if the player is using the correct network settings.

Once you've logged in to the DWS, navigate to the **Log** tab and search for the "gw" keyword (indicating gateway). Check the network settings that are on the same line as "gw".

![](https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/jkZZU9IvpSqS9bZLaSpB__dws-log.png)

You can use the **Diagnostics** tab on the DWS to test other network settings as well:

- For proxy settings, click **View** under **Network Configuration** in BrightSign Author or BrightAuthor Classic.
- To test connectivity to the Appspace server in BrightAuthor Classic, use the **Download Speed Test** to download a page from `https://cse.demo.appspace.com`. The test result will yield an error code if there's a connection issue.

::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/SG3RqsM4e_FeJVPZ8VV8s_dws-download-speed-test.png" size="60" width="912" height="286" position="center" darkWidth="912" darkHeight="286" showCaption="false"}

# Player RTC not set

If the player has not been powered on for some time, the battery for the real time clock (RTC) may be drained. The player will not connect to the Appspace server until the system clock has been re-adjusted. See [Set Time & Time Zone](docId\:ecLScmyIm8Vf9lLClm6Uw) for info about how to adjust the time/time zone, or to set the RTC time on the player in the BrightAuthor Classic DWS, navigate to the **Info** tab, and click **set** next to the player **Time**:

::Image[]{src="https://api.archbee.com/api/optimize/511c8QBH-VHiwWnyzIwUb/Fqq6NbCujvA5YODkkt2-E_dws-info.png" size="60" width="972" height="786" position="center" darkWidth="972" darkHeight="786" showCaption="false"}

# Runtime Issues

If none of the above issues can be identified, check the **Log** tab on the DWS for obvious error messages. If nothing can be found on the DWS, the JavaScript console may indicate other errors with the HTML/CSS (e.g., some resources cannot be downloaded from the Appspace server). The JavaScript console can be accessed via `http://:2999`.

# Device Menu

To open the device menu, attach a USB keyboard to the player and press the CTRL key. This will open a menu that allows you to restart or reset the player.

If the Appspace application is playing a full-screen hardware-accelerated (HWZ) video, the device menu will not accessible.