---
title: Fix / Troubleshoot
slug: fix
docTags: 
createdAt: 2025-03-11T06:58:50.141Z
---

::Image[]{src="https://api.archbee.com/api/optimize/0prk6SO2dy9LdU77jB8D1/vAEWy9PorHPJJwobBRKbW_troubleshoot-icon-lm.svg" size="20" isUploading="false" width="201" height="200" darkWidth="216" darkHeight="219" position="center" darkSrc="https://archbee-image-uploads.s3.amazonaws.com/0prk6SO2dy9LdU77jB8D1/1897BMuEOkCWyRZwehPQt_troubleshoot-icon-dm.svg" showCaption="false"}

# Common Issues

::::VerticalSplit{layout="middle"}
:::VerticalSplitItem
- [I don't know my login](docId\:eQrdKoaOXVodhBi084Z4I) 
- [My player's serial number is already registered](docId\:Cyl9kPm02CO5rgcB9WQQv) 
- [I can't publish to my player](docId\:C61IniUWXLl9-_PXzxFZy)
- [Where is BSN.com and BrightAuthor Classic information?](docId\:JIo6L0kAjrcyJE4Y0gjz5) 
:::

:::VerticalSplitItem
- [My players are offline](docId\:eQrdKoaOXVodhBi084Z4I) 
- [Which publishing method does my player use?](docId\:CmGPUPd__UsjWqq_6JGfs) 
- [My Activation Code doesn't work](docId\:C61IniUWXLl9-_PXzxFZy) 
- [My video looks wrong/distored](docId\:ezkvz9WOoOWCY0mfQjn6m) 
:::
::::

# Categories

More questions and answers are organized into the categories below (these are also accessible from the left panel):

- [Setup](docId\:C61IniUWXLl9-_PXzxFZy)
- [Author](docId\:ezkvz9WOoOWCY0mfQjn6m)
- [BSN.Cloud](docId\:eQrdKoaOXVodhBi084Z4I)
- [Players](docId\:CmGPUPd__UsjWqq_6JGfs)
- [BrightSign Built-in](docId\:Xid1kUxTcmIwUrbkKpLHn) 
- [Accessories](docId\:gzRAHD_6QD1gojWbeR_xS) 
- [Appspace](docId\:t7p2YHIh6fdFGObLzjrRJ) 
- [Web Folder](docId\:wLEAAppYqa_4leMrn0E2z)