Troubleshooting

why won't brightauthor\ connected open on my mac (malicious software error)? open to apple menu > system settings ( system preferences on older os versions) go to privacy & security scroll down to security if you just tried to open brightauthor\ connected, you should see a message like the one in the image below select open anyway and open in the following dialogue box screenshot 2024 05 01 at 11 56 50 am png why did i get an “unable to access a brightsign at that ip address" message in brightauthor classic? if you get this message when attempting to publish to a local file networking player in {{brightauthor classic}} , see the following possible reasons the player has not been, or is no longer, configured for local file networking usage to resolve this, apply new local file networking setup files to the player for series 3 (models ending in 3) and newer players, clear the content of the player's storage device factory reset a player docid\ yncf7p2pyzo2qedf1jyim the player go back through on player setup docid\ cdghye6qgy irnh5kazx6 otherwise, write new setup files to the player's storage from brightauthor classic ( tool > setup brightsign unit ) or edit player network settings docid\ eeadb neyqvahre4byla3 you're using dhcp addressing without an address reservation for the player and the router, or the dhcp server rebooted or changed the player address to resolve this power up the player without storage to determine the current ip address from the information screen it displays replace the storage and reboot the player after you have noted the current ip address refresh the networked units list to see if you get a new/updated player entry add the player's new ip address to the networked units list definitely consider adding an address reservation to the dhcp server so the player's address is predictable the published presentation or content has put the player into a reboot loop to resolve this the easiest way to bring a player out of a reboot loop is to apply setup files to the player's storage again this will clear the player's presentation schedule so the presentation won't run and crash the player again if you cannot physically access the player, you can still recover if the diagnostic web server (dws) is accessible keep trying to disable autorun from the diagnostics tab of the player's local dws ( http //playeripaddress/index html replace playeripaddress with the player's lan ip address) or remote dws (from http //bsn cloud http //bsn cloud or brightauthor\ connected) until you get a response from the player after you see the response, the player will reboot with the autorun disabled use the method described in edit player network settings docid\ eeadb neyqvahre4byla3 to create, package, and deliver a new set of player setup files to the player after setup is applied you should be able to publish to the player again check your presentation for invalid data feeds, out of spec media, and resource hungry html sites before publishing again try updating the player firmware/os the player's storage device has been removed or is not readable to resolve this, put the player's storage device in a pc and see if it can be recovered replace the storage device and write new local file networking configuration files to it via brightauthor classic's tools > setup brightsign unit the player has been disconnected from the network or power to fix this, plug the player back in network access to the player on ports 80, 8008, and/or 8080 is blocked to resolve this consult with it to ensure the computer that brightauthor classic is installed on can communicate with the player see if you can open http //playeripaddress 8080/getid (replace playeripaddress with the player's lan ip address) from a web browser on the same network as the player access to ports 80, 8008, and/or 8080 is blocked to resolve this consult with it to ensure the the computer that brightauthor classic is installed on can communicate with the player check any third party antivirus / firewall / security software why doesn’t google analytics display in my presentation? chromium 87 does not work with google analytics, so you must upgrade to brightsignos 9 0 120 or greater and a newer chromium version to display a presentation containing google analytics content upgrade chromium on series 5 players upgrade your operating system to brightsignos version 9 0 120 or greater (see the downloads page ) enter registry write html widget type chromium110 in the bsn cloud local or remote dws, as shown in image 1 this will update your chromium version, as shown in image 2 note that with later brightsignos builds, this setting will enable chromium 120 instead of 110 image 20241205 220813 png upgrade chromium on series 4 players you can only upgrade to chromium 120 on series 4 players with brightsignos 9 1 x, which is available in an internal beta this should only be used for testing, not for production, until it is officially released if you would like to get this os, please contact support why can’t i publish to my player? certain ports and urls must be open to connect to bsn cloud or {{brightsign network bsn}} see bsn cloud ports & urls for players and software docid 6mbtfgmpjwocqomvc0oe5 for a list of ports and urls that are needed by bsn cloud, and bsn ports & urls for players and software docid\ okihhduwqhkkikivn5vs7 for a list of ports and urls that are needed if you are using our legacy {{brightauthor classic}} and {{brightsign network bsn}} software your may need to factory reset the player or reprovision the player with a new setup to factory reset a player, see factory reset a player docid\ yncf7p2pyzo2qedf1jyim and to reprovision a player, see provision docid\ cyl9kpm02co5rgcb9wqqv check the codec and file types of the content that you are using in your presentation to make sure that they are supported this information can be found in the supported modes & formats docid\ zjfwcrtcar2xlsycsqcnx section, which contains information about supported audio, image, video and other formats and codecs why can’t i see my players in brightauthor\ connected on a macos? check your macos settings open system settings go to privacy & security go to local network make sure the local network option is enabled for both "ba connected" and "ba connected helper (renderer)"